Hardware Integration Lead Customer Support Engineer

Raytheon Technologies Corp East Hartford , CT 06108

Posted 2 months ago

Date Posted:

2021-07-22-07:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So - calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

The engine program that powers the F-35 has an opening for a motivated, self-starting F135 Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field

The F135 is an exciting active/growing engine program that powers the F-35 has an opening for a motivated, self-starting F135 Hardware Integration Lead Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field Customers at Base locations across different military services and multiple international customers.

Key Responsibilities:

  • Coach/Mentor Hardware CSEs on responsibilities/proficiencies as well as ensure there is CSE coverage at all times.

  • Provide timely responses to numerous technical questions to ensure uninterrupted daily flight operations.

  • Respond to Action Requests (AR) to support operational customer flight operations, author presentations, logistics assessments, position papers, and support engineering investigations.

  • Coordinate technical issue resolution P&W Component Integrated Product Team, Logistics Program Management (LPM), and JPO customer. Host meetings with JPO for Category 1 Action Requests as well as JPO meetings on issues

  • Provide field Hardware Customer Support Engineering support during off-shift hours to maintain uninterrupted daily flight operations.

  • Host daily JPO meetings on Category 1 Action Request Statuses as well as weekly special subject meetings

  • Provide Maintenance Awareness presentations to domestic and International bases.

Basic Qualifications:

  • Bachelor's Degree in Engineering or related technical field required.
  • A minimum of 7+ years' experience working in the aerospace industry
  • US Citizenship is required due to government contracts.

Preferred Qualifications:

  • Demonstrated ability for solving problems

  • Strong work ethic

  • Excellent written and oral communication skills as well as team building skills

  • Ability to lead technical discussions with internal and external customers

  • Jet engine assembly and shop maintenance experience a plus.

  • Very strong team building skills.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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VIEW JOBS 8/27/2021 12:00:00 AM 2021-11-25T00:00 Date Posted: 2021-07-27-07:00 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So - calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. Where the difference you make is on display every day. Just look up. Are you ready to go beyond? The F135 is an active/growing engine program that powers the F-35 has an opening for a motivated, self-starting F135 Hardware Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field Customers at Base locations across different military services and multiple international customers. Key Responsibilities: * Provide timely responses to numerous technical questions to ensure uninterrupted daily flight operations. * Respond to Action Requests (AR) to support operational customer flight operations, author presentations, logistics assessments, position papers, and support engineering investigations. * Coordinate technical issue resolution P&W Component Integrated Product Team, Logistics Program Management (LPM), and Joint Program Office (JPO) customer. * Host meetings with JPO for Category 1 Action Requests as well as JPO meetings on issues * Provide field Hardware Customer Support Engineering support during off-shift hours to maintain uninterrupted daily flight operations. * Provide Maintenance Awareness presentations to domestic and International bases. Basic Qualifications: * Bachelor's Degree in Engineering or related technical field required. * 4+ years' experience working in the aerospace industry required. * US Citizenship required due to government contracts. Preferred Qualifications: * Demonstrated ability for solving problems * Strong work ethic * Excellent written and oral communication skills as well as team building skills * Ability to lead technical discussions with internal and external customers * Jet engine assembly and shop maintenance experience a plus. * Very strong team building skills. Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms Raytheon Technologies Corp East Hartford CT

Hardware Integration Lead Customer Support Engineer

Raytheon Technologies Corp