Hardware Engineer

Cloud and Emerging Technology System Engineers are responsible for supporting next-generation Dell Technologies products. They lead the timely analysis of potential product defects either through customer feedback or from hands-on experience. Often working at the cutting edge, System Engineers work cross-functionally with other engineering teams and selected technology partners to support resolution of critical engineering issues. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet our customer requirements. We're proud to deliver programs and products to the highest quality standards

Join us as a Systems Hardware Engineer on our Cloud and Emerging Technologies team in Austin / Round Rock, TX.

What you'll achieve

As a Systems Engineer, you will assist in designing and implement complex systems for our customers.

You will:

• Manage testing of servers.

• Diagnose product issues and engage in triaging, resolution tracking, and issue resolution

• Foster relationships with partners, test facilities, internal teams and customers through in-depth analysis, coordination, and collaboration.

• Engage in innovative solutions that contribute to continuous process improvement for achieving strategic business objectives

• Mentor team members and provide leadership in team initiatives and implementing best practices

• Be responsible for delivering high quality systems, support verification and other activities related to engineering support

• Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

• Provide organization-wide expertise and leadership in the design and development of next generation initiatives and products

• Lead technology investigations, POC investigations, performing strategic analysis of the industry capabilities, and developing recommendations, which influence the technical product strategy and/or definition of products for our customers including evaluation of potential tradeoffs

• Perform triage on customer reported issues, provide technical solutions, to resolve complex system issues to maximize system efficiency

• Manage multiple projects, set priorities, and work independently under aggressive timelines to ensure issues are resolved

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Bachelor's or master's degree in EE, Computer Engineering, or related field

• Extensive system level x86 system engineering experience with focus on CPU, SATA, PCI-E, Memory, Power, Systems Management (IPMI), QPI, etc.

• Experience with networking and communications technologies such as Ethernet, TCP/IP, iSCSI, Firewalls, Network Switches/Routers

• Strong problem-solving and analytical skills

• Exceptional customer focus, excellent communication, and interpersonal skills

• Failure Analysis, escalation management and documentation experience

• Extensive server hardware configuration, log analysis and troubleshooting

• Experience using tools like Jira, GitHub, Confluence, MS Teams

• Deep knowledge of hardware and software interactions, and ability to apply this understanding to resolve issues

• Assists development and systems engineers as required when working tactical/time-to-market development issues

• Provides leadership and guidance for shipping products to resolve critical customer issues

Desirable Requirements

• 3+ years of related experience with a bachelor's degree or 2+ years with a master's degree

• 3+ years of relevant experience in the service provider industry and/or equipment vendor

• Exposure to Telco / Communication Service Provider environment nice to have

• Experience scripting with PowerShell, Bash or Python

• Technical background that includes HW design understanding of server architecture schematics, design guides, signal integrity, critical systems parameters, artwork, gerber file, and board files

• Ability to manage vendor relationships and to work with cross-functional teams in a global environment

• Ability to lead, motivate and direct a workgroup to resolve critical customer issues

• Ability to work in team in diverse/ multiple stakeholder environment

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.