Hardlines Zone Supervisor (Sears#1728 Tucson, AZ)

Sears Tucson , AZ 85704

Posted 5 months ago

Job Description: Req/Job ID: 981061BR

Employing Entity: Transform SR LLC

Employment Category: Regular, Full-time

Job Function: Field Management

Store ID: 01728: Sears Tucson Oracle AZ

The Zone Supervisor is responsible for driving business results and store culture on the sales floor zone. This includes effective leadership and coaching in the key areas of expense management, merchandising, process execution, member experience, and customer service; sales volume, key driver, and profitability analyses, and performance; identification and solution of business problems.

Responsible for providing a "WOW" member experience, managing the performance of the sales floor zone, and supporting other sales zone(s) as needed. Spends more than 70% of time driving results on the sales floor through effective merchandising, process execution, and selling behaviors. May act as Manager on Duty (MOD) as needed.

Job Requirements Job Duties/

  • Drives and monitors store level margin drivers (e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and point of sale reductions) and member experience. Partners with other Supervisor(s) as needed to ensure smooth handoffs and partnership across teams.

  • Responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance. Analyzes team and associate-level metrics (including leads and recaps) to drive continuous improvement opportunities with associates and other teams. Facilitates execution of the business plan for the sales floor zone, and provides the Store Manager and others on the store leadership team with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, and transition and exit strategies in order to highlight opportunities for members.

  • Ensures that the sales floor is visually appealing, effectively merchandised and easy to shop. Ensures the signing is correct on the sales floor and facilitates correction as needed. Ensures the zone adheres to applicable National Presentation Standards and current monthly sales plan.

  • Works with associates and Operations team to: - facilitates appropriate setup of store-wide and event signing and take down, - ensures appropriate stocking, pricing, rotation and condition of merchandise, - ensures seasonal resets, basic plan-o-grams, unit integrity, seasonal markdowns, and ad recaps are completed on time, - ensures all inventory is on the floor within expected timeframe. - ensures the accuracy of on-hand inventory counts, monitors out-of-stock opportunities and replenishment process execution.

  • Demonstrates understanding of the Shop Your Way rewards program and appropriate use of integrated retail tools, and is able to convey the value to both associates and members.

  • Assists the Store Manager in setting clear expectations for associates' performance and behavior, provides ongoing observations and conducts regular coaching sessions, and holds associates accountable for results. Initiates performance management processes (e.g., performance reviews, performance improvement plans) with approval and in partnership with the Store Manager. Provides input to Store Manager on hourly employment decisions. Accurately documents associate observations and coachings. Ensures associates are up-to-date on selling techniques, product knowledge, training and appropriate use of integrated retail tools to provide a WOW member experience. Assists associates in creating action plans for their development based on feedback from observations, store walks, member interactions and other sources. Provides needed support, resulting in a store culture where associates can be successful.

  • Adheres to the Zone Supervisor scheduling requirements.

  • Performs other duties as assigned.

Job Requirements:

  • Knowledge of store merchandising, operations, and retail management practices and procedures

  • Strong leadership and organizational skills

  • Ability to analyze information, identify root cause, and develop and implement approved solutions Effective oral and written communication skills to communicate with all levels of internal and external team members and customers

  • Ability to manage and coach team members, lead and influence cross-functional working groups, and achieve results

  • Microsoft Office computer skills, including Word, Excel, and Outlook

Preferred Skills:

  • Skill in selecting, assessing, coaching, and developing associates, preferably in a retail environment

Education Experience: Bachelor's Level Degree

Years of Related Experience: 1-2 Years

Age Requirement: 18+


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tire/Oil/Battery Mechanic Tucson AZ


Posted 4 days ago

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Job Description Req/Job ID: 991176BR Employing Entity: Transform SR LLC Employment Category: Regular, Full-time Job Function: Automotive Store ID: 06798: Sears Auto Center If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager. [#video#https://www.youtube.com/watch?v=YhZoUk2cM3Y{#560,315#}#/video#] Job Requirements Job Duties/Responsibilities: * Participates actively with team servicing of every customer vehicle to ensure fast, expert service * Dedicates work time to providing excellent customer service * Promotes teamwork to deliver times and accurate customer care during all operating hours * Demonstrates a sense of responsive urgency to every customer no matter what service is required * Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions * Fulfills the customer's needs the first time, every time * Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements. * Adheres strictly to Sears Automotive Dress Code standards * Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers * Racks vehicle safely following Sears Automotive training * Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes * Maintains back shop cleanliness and equipment calibration to Sears Automotive standards * Thanks customer, expressing appreciation for the business * Performs miscellaneous duties as assigned Required Skills: * Valid Drivers License * Successful completion of Sears Automotive Express Technician core curriculum * Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times * Maintenance of individual productivity as defined by the business sales per hour standard * Ability to stand and walk for prolonged periods of time * Ability to lift up to 50 pounds * Extended workdays of up to 10 hours, weekends and nights as necessary * Ability to handle stressful situations and work in a fast-paced environment * Ability to read and utilize reports * Extensive spoken communication for customer and associate relationship skills * Must have a valid driver's license Preferred Skills: * Speed and expertise when installing tires and batteries * Commitment to teamwork and mentoring others Education Requirements: HS Graduate or Equivalent License/Certificate Required: Yes Driver's License Required: Yes Age Requirement: 18+ #Stores, #Automotive 6798 Sears Tucson AZ

Hardlines Zone Supervisor (Sears#1728 Tucson, AZ)