Quality Oil Company, LLC Winston Salem , NC 27127
Posted 2 weeks ago
Executive Housekeeper
Reports To: General Manager
FLSA Status: Exempt
The Executive Housekeeper's mission is to expand and develop our company through strict adherence to our "Core Ideology" and to empower, train, and motivate "Quality People" to strive for excellence.
TO DO IT BECAUSE IT IS RIGHT
TO TREAT OTHERS AS WE WOULD LIKE TO BE TREATED TO BE FINANCIALLY RESPONSIBLE
TO BE BETTER TODAY THAN YESTERDAY
An Executive Housekeeper is responsible for leading a team to achieve exceptional cleanliness throughout the hotel. The Executive Housekeeper will manage the housekeeping department and ensure all rooms, hallways, and lobbies are clean, as well as ensure that all rooms are stocked, cleaned, and ready for guests on a daily basis.
Purchasing, monitoring, and controlling inventory for housekeeping department within budget guidelines
Completing work schedules for housekeeping department staff in a timely and effective manner
Enforcing and coordinating all training efforts and counseling throughout the housekeeping department
Knowledge of and ability to perform opening/closing procedures for the housekeeping department
Inspecting rooms and public spaces daily to ensure brand standards, safety, and total cleanliness
Ensuring that all maintenance issues are reported immediately
Promoting, participating, and is knowledgeable of all brand programs and standards
Conducting regular staff meeting and completing all paperwork in a timely manner
Ensuring the follow-through of O&R
Assisting with all training efforts throughout the housekeeping department; enforcing and promoting the QTR culture throughout the housekeeping department.
Embracing and demonstrating the core ideology daily
Operating under budgetary guidelines
Operating with a guest satisfaction urgency and striving for 100 percent guest satisfaction at all times
Promoting and encouraging team work at all times
Monitoring and logging key control
Communicating and is knowledgeable of SALT scores
Providing information to guests about hotel services, facilities, and other amenities
Requirements
Prior supervisory experience is required, preferably in a hospitality setting
Prior housekeeping experience is required
Strong initiative and work ethic
Punctual , reliable, and regular attendance
Strong attention to detail
Customer-service oriented
Strong multitasking and organizational skills
Ability to work in a fast-paced environment
Excellent communication skills - verbal and written
Excellent interpersonal skills
Excellent time and project management skills
Quality Oil Company, LLC