Half-Time Arabic Hospital Interpreter

Interpreter Services in the Office of the Patient Experience at UI Health Care is seeking a half-time (50%) Arabic Hospital Interpreter. The Arabic Hospital Interpreter will:

• Provide Arabic interpretation and translation services for non-English speaking patients, their families and hospital staff on a as needed basis

• Provide information and consultation to interdisciplinary team members

• Comply with departmental standards regarding EPIC documentation and statistics, departmental policies and procedures, and the National Code of Ethics for Interpreters in Healthcare

• Keep current with interpreter and health care knowledge base and pursue further enhancements of job-related knowledge

Work schedule: The daily work schedule may vary between the hours of 7:00 AM and 5:00 PM, Monday through Friday, based on patient needs.

Job Duties Include:

• Provides accurate and effective interpretation of procedures and other interactions for non-English speaking patients, their families, and hospital staff:

• Interprets with accuracy and maintains fidelity to verbal and non-verbal cues (tone, mood, gestures, and facial expressions).

• Is alert to client's reactions/comprehension.

• Explains/clarifies role of interpreter to clients.

• Demonstrates knowledge of specialized terminology.

• Demonstrates knowledge of culture, traditions, and customs.

• Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers.

Provides accurate and effective translation of written documents, correspondence and brochures used by patients and families:

• Translates with accuracy and adheres to tone, style and register of original.

• Demonstrates knowledge of specialized terminology.

• Demonstrates knowledge of culture, traditions, and customs.

Provides information and consultation to interdisciplinary team members:

• Provides cultural or communication information to other team members.

• Participates in team consultations as needed.

• Refers patient problems to appropriate hospital professional discipline (Chaplain, Social Worker, Patient Relations Specialist, etc.)

• Demonstrates understanding of role of interpreter and functions within role.

• Demonstrates knowledge of and uses University/UI Health Care resources.

Participates in activities and programs related to the Office of the Patient Experience (OPE):

• Participates in orientation both as a tool for growth and development

• Participates in Language Bank training programs.

• Conducts day-to-day problem solving.

• Demonstrates commitment to professional growth and development.

• Contributes to the development, strengthening and delivery of needed health and interpreter services.

• Represents the interests of the University and of OPE leadership in the use of resources to meet service and productivity demands within OPE and division goals and budgets; strives to promote continual process and quality improvement.

• Seeks opportunities to enhance professional knowledge, skills, and abilities as they relate to current position and/or to prepare for potential future roles and overall career development.

Performs other projects and tasks as assigned:

• Completes other projects or tasks within agreed-upon time.

Percent of Time: 50%, half-time

Work Schedule: The daily work schedule may vary between the hours of 7:00 AM and 5:00 PM, Monday through Friday, based on patient needs.

Work Location: This position is located at the UI Health Care Medical Center, 200 Hawkins Drive, Iowa City, IA

Salary level 3A; to view the entire salary range for 3A: (https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure)

Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits.

Required Qualifications

• A bachelor's degree in language(s) or an equivalent combination of education and experience is necessary.

• Fluency in both spoken and written English and Arabic is necessary (proficiency will be tested annually)

• Familiarity with the various cultures involved is necessary.

• Excellent oral and written communications skills; ability to effectively transmit, receive, and interpret ideas, information, and needs through appropriate communication methods and behaviors.

• Demonstrated ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Demonstrates high attention to detail and problem-solving skills.

• 6 months' previous healthcare-related experience

• Familiarity with EMR (electronic medical record)

• Demonstrated ability to utilize technology for interpreting services (Skype, Face Time, Zoom, etc.)

• Experience in fast-paced, high-volume work environment

• Professional experience working effectively with individuals from a variety of backgrounds and perspectives.

Desirable Qualifications

• Previous experience with Epic

Application Process:

• In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume/CV

• Cover letter

• Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on June 25, or on date of closing.

• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

• Professional references will be requested at a later step in the recruitment process.

• This position is not eligible for University of Iowa sponsorship for employment authorization.

• For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu

Additional Information

• Classification Title: Support Services Specialist

• Appointment Type: Professional and Scientific

• Schedule: Part-time

• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare

• Contact Name: Heidi Bodensteiner

• Contact Email: heidi-bodensteiner@uiowa.edu