Client Service Representative
We are currently looking for a talented Client Service Representative to join our team in Prague. This is a great opportunity if you enjoy working with data, communication with clients and resolving issues. After passing all our necessary trainings for the role you will be able to deliver a high quality service for our international clients.
A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's clients. You will be responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.
ROLE IN TERMS OF TASKS
Responding to inquiries on a specific problems with a payroll or/and related issues
Being an administrative support for a payroll team
Reporting & preparing analysis, translating documents etc.
Answers phone calls and inquiry requests
Gathers relevant information and inputs the evidence required IT system
Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person
Follows-up with customers on issues that cannot be resolved immediately
Performs other duties as required to meet the customer requirements
Prepares analysis, reports, certificates for the client's employees
Cooperation with team members on specific tasks
WHO WE ARE LOOKING FOR
Customer service attitude
Excellent Communication skills (verbal and written)
Experience in troubleshooting and problem solving skills
Ability to multitask
High school diploma
Competitive salary and an annual bonus
Friendly international environment
5 weeks of vacation per a year
Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
Meal tickets, Free beverages
At ADP, you will have the potential to continually progress, within one global organization.
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.