Guest Svcs., Associate

Irvine Company Irvine , CA 92606

Posted 3 months ago

Position Summary:

The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.

For Irvine Spectrum Center ("ISC"), incumbent will be responsible for providing a fun, safe environment for guests riding attractions.

Job Duties:

  • Provide outstanding guest service in person or on the phone when answering questions and delivering information.

  • Utilize a creative approach to resolve guests' needs based on established techniques, policies and procedures.

  • Maintain ongoing knowledge of property and its stores, restaurants, and events.

  • Ensure proper cash handling and gift card procedures are followed.

  • Remain compliant with SOPs including uniform/grooming standards.

  • Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC).

  • Perform other duties or projects as assigned or requested.

Minimum Qualifications:

  • Minimum high school degree or general education diploma (GED).

  • Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.

  • Must be at least 19 years of age.

  • Meticulous attention to detail and accuracy.

  • Ability to multitask and efficiently assist accumulation of guests in line.

  • Exceptional customer service skills.

  • Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.

  • Basic computer skills.

  • Clean DMV record.

  • Minimum of four 4 hour shifts of availability required.

  • Must be able to work a varied schedule including days, nights, weekends and holidays.

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Guest Svcs., Associate

Irvine Company