The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.
For Irvine Spectrum Center ("ISC"), incumbent will be responsible for providing a fun, safe environment for guests riding attractions.
Provide outstanding guest service in person or on the phone when answering questions and delivering information.
Utilize a creative approach to resolve guests' needs based on established techniques, policies and procedures.
Maintain ongoing knowledge of property and its stores, restaurants, and events.
Ensure proper cash handling and gift card procedures are followed.
Remain compliant with SOPs including uniform/grooming standards.
Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC).
Perform other duties or projects as assigned or requested.
Minimum high school degree or general education diploma (GED).
Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.
Must be at least 19 years of age.
Meticulous attention to detail and accuracy.
Ability to multitask and efficiently assist accumulation of guests in line.
Exceptional customer service skills.
Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.
Basic computer skills.
Clean DMV record.
Minimum of four 4 hour shifts of availability required.
Must be able to work a varied schedule including days, nights, weekends and holidays.