Guest Services Technician

What You'll Be Doing

In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.

The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 234 beds that are utilized 365 days a year to assist homeless adult males in the community. SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. These men are guaranteed a bed each day as they progress toward their goals and permanent housing. These men are also provided with 3 meals daily, breakfast, lunch, and dinner. Hygiene kits, a shower and laundry access, as well as outreach and engagement services from our staff.

We are currently seeking a Guest Services Technician to work various shifts at our 24 hour facility on an as needed basis. The Guest Services Technician is an essential part of the South Wilmington Street team that works proactively to help assure the center runs at its fullest potential.

Essential functions:

• Manage the day to day operations of a shelter for homeless men

• Admit/check guests into the facility and help to maintain a secure facility

• Provide routine monitoring of the entire facility via rounds, supervision of guests and facility maintenance

• Assist with activities of daily living

• Monitor and document behavior

• Provide quality guest services

• Other duties as may be assigned

NOTE: Shift hours: Thurs, Fri 3pm

• 11:45pm and Sat, Sun 7pm

• 7:45am

About Our Team

Wake County Department of Housing's goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County's economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County's commitment to healthy and inclusive growth. The Department's programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• High school diploma or GED

• No specific experience required

• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working with the homeless population

• Associate's Degree in a Human Services or equivalent

• Spanish language skills

How Will We Know You're 'The One'?

• Ability to recognize and respect the value of individual differences of all those seeking services including those within the homeless population and those with physical and behavioral challenges

• Ability to convey information clearly and concisely both verbally and in writing to ensure that they understand the information and the message

• Ability to listens and respond appropriately to others

• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs including Microsoft Office (Excel and Word) and Homeless Management Information Systems

• Ability to follow instructions through a standard work process, check work for accuracy before completion of tasks, ability to multitask and the ability to remain flexible with daily changing priorities in a fast paced environment

• Ability to observe, monitor, collect and record data and the ability to assess the accuracy, validity and integrity of the data

• Ability to accomplish tasks and processes accurately and completely with attention to detail

About This Position

Location: South Wilmington Street Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Thurs, Fri 3pm-11:45pm and Sat, Sun 7pm-7:45am

Hiring Range: 19.64 - 23.75

Market Range: 17.07 - 28.17

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 5/24/2024

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.