Guest Services Team Member (Lincoln Park)

Are you an upbeat enthusiastic learner who loves food and working with the best? Then come join our dynamic team redefining the food shopping experience to a neighborhood destination via FRESH, globally inspired foods, curated meals, culinary expertise, and state-of-the-art technology! We don't just love food - we celebrate it!

About the Company

Dom's Kitchen & Market is reimagining the neighborhood store. Inspired by European food halls, Dom's is an experiential and versatile culinary destination that includes foodservice, retail, outdoor seating, a beverage bar and tasting kitchen. At Dom's, we plan on changing how customers experience and shop for fresh, locally sourced food both in-store and at home. Prioritizing a convenient customer experience while building brand loyalty, Dom's is a technology-forward and omni-channel food concept. Learn more! Dom's Kitchen & Market has been featured in local write-ups on Block Club Chicago, the Chicago Sun Times and Grocery Dive.

What Dom's Kitchen & Market Offers You

This is an exciting time at Dom's Kitchen & Market as we seek the Best of the Best to join our pioneer team! Are you ready to discover and create as part of a winning team of fiery All-Stars with the promise of building something special, innovative, new and magical? Here you are building a career that lets you expand your innovative influence and this something special will be special because YOU are a part of it! YOU will be the foundation for success at Dom's Kitchen & Market! We also offer competitive compensation, career growth, benefits, paid holidays, vacation, 401K and team member discounts!

The Role

Special Team Member Guest Service Dom's Kitchen & Market Special Team Member Guest Service will be a charismatic and engaging employee dedicated to consistently meeting and exceeding guest expectations for an authentic Talk of the Town shopping experience! You convey an enchanting presence of strength, trust, warmth and sincerity on your quest to blend your enthusiastic Talk of the Town exceptional service with delighted guests! You are destined to be the team member consistently delivering incredibly personalized Talk of the Town service to ecstatic guests who become loyal brand ambassadors! As a Special Team Member Guest Service, you will work beside a dynamic Guest Checkout team dedicated to delivering Talk of the Town Guest Service!

Responsibilities

Dom's Kitchen & Market Special Team Member Guest Service will assist the Special Team Captain and Special Team Lead Guest Service with Guest Checkout operations and assist with accountability for total Guest Checkout that merges your love for people - both team members and guests - with operational excellence. You will be:

• Measured and rewarded by your ability to deliver Talk of the Town Guest Service, drive optimal Guest Checkout teams' performance and maintain Guest Checkout operations

• Accountable for the extraordinary experience of your guests

• Responsible for engaging conversations with guests discussing their shopping experience at Dom's and ensure each guest receives an extraordinary Talk of the Town guest experience

• Responsible to forward guest inquiries/concerns to Special Team Captain or Lead for resolve

• Focused on high spirited, fast paced momentum

• Expected to successfully train and continue development of expertise to enhance the guest experience and be part of the first-class Guest Checkout team leading to inspired Guest Service teamwork creating an inviting atmosphere for guests

• Expected to assist with work duties across the Guest Checkout department inclusive of prioritizing guest service, assisting guests with product needs or questions, assisting with unloading of guest groceries, accurate and timely cashiering, appropriate bagging, cart pickup from parking lot

• Accountable to support Team Captain and Team Lead with daily Cash Management, accurate drawer totals, Service Desk/Cashier procedures

• Responsible to maintain a regular cleaning and maintenance program for Guest Checkout area, equipment and Shopbacks with organization of backroom supplies and supply closets

• Listening for the Voice of the Guest to identify department trends for guest needs and expectations and counsel with Special Team Captain and Team Lead Guest Checkout to integrate findings to deliver value and accelerate growth

• Open to learning and growing for personal development

• Empowered to deliver with Guest Checkout team the transformative shopping experience that Dom's Kitchen & Market will be legendary for!

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities and requirements and may be amended at any time.

What Makes You Special

• You have a passion for Talk of the Town guest service and delivering an exceptional experience for team members and guests

• You have a proven work ethic with utmost integrity

• You speak with honesty and kindness

• You blend fun and joy in all that you do

• You enjoy an entrepreneurial spirit and continuously innovate to achieve great results

• You lead with courage - You plan for excellence and don't live in fear of failure

• You foster connection by placing team and guests first and building trusting relationships

• You are passionate, considerate, welcoming, friendly, energetic, positive, fun and self-motivated

• You define the desire to excel and succeed!

• You are dedicated to building a thriving business that will become the Talk of the Town!

Qualifications

• Customer Service experience in retail, hospitality or restaurant

• Proven history of consistent engaging Guest Service experience

• Excellent communication, organizational and planning skills

• Strong cognitive skills including problem analysis

• Advanced computer skills

• Sense of urgency, time management, prioritization and multitasking skills

• Detail oriented

• Ability to maintain composure, meet deadlines and work effectively under pressure in a fast-paced environment

• Available to work a flexible schedule including evenings, weekends and holidays

• Availability must reflect the needs of the business, which may change from time to time

• Strong sense of team - desire to WIN together with a first-class team!

• Full Time and Part Time positions available

Physical Demands and Work Environment

• Must be able to perform the following physical activities regularly: Walking, standing, kneeling, reaching, climbing, balancing, stooping, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions

• Walking 90% and sitting 10% of day

• Frequent movement within the store to access various departments, areas and/or products

• Physically able to exert up to 50 pounds of force often and exert up to 10 pounds of force constantly to move objects

• Occasional exposure to extreme temperatures - walk-in coolers and freezers

• Exposure to chemicals and cleaning products

• Operating equipment (register, baler, compactor)

Work Authorization

• United States (Required)

Dom's Kitchen & Market is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.