Guest Services Team Captain

Are you an upbeat enthusiastic learner who loves food and working with the best? Then come join our dynamic team redefining the food shopping experience to a neighborhood destination via FRESH, globally inspired foods, curated meals, culinary expertise, and state-of-the-art technology! We don't just love food - we celebrate it!

About the Company

Dom's Kitchen & Market is reimagining the neighborhood store. Inspired by European food halls, Dom's is an experiential and versatile culinary destination that includes foodservice, retail, outdoor seating, a beverage bar and tasting kitchen. At Dom's, we plan on changing how customers experience and shop for fresh, locally sourced food both in-store and at home. Prioritizing a convenient customer experience while building brand loyalty, Dom's is a technology-forward and omni-channel food concept. Learn more! Dom's Kitchen & Market has been featured in local write-ups on Block Club Chicago, the Chicago Sun Times and Grocery Dive.

What Dom's Kitchen & Market Offers You

This is an exciting time at Dom's Kitchen & Market as we seek the Best of the Best to join our pioneer team! Are you ready to discover and create as part of a winning team of fiery All-Stars with the promise of building something special, innovative, new and magical? Here you are building a career that lets you expand your innovative influence and this something special will be special because YOU are a part of it! YOU will be the foundation for success at Dom's Kitchen & Market! We also offer competitive compensation, career growth, benefits, paid holidays, vacation, 401K and team member discounts!

The Role

Special Team Captain Guest Service Dom's Kitchen & Market Special Team Captain Guest Service will be a charismatic leader dedicated to consistently meeting and exceeding guest expectations for an authentic Talk of the Town shopping experience! You convey an enchanting presence of enthusiasm, strength, trust, warmth and sincerity on your quest to blend your energetic group of Guest Checkout Specialists yielding Talk of the Town exceptional service with delighted guests!

To achieve the highest level of success at Dom's Kitchen & Market, you will prioritize a respect-based positive culture focused on guests and team while creating an environment of engaged and passionate team members consistently delivering incredibly personalized Talk of the Town service to ecstatic guests who become loyal brand evangelists! As the Guest Service team captain, you will lead Dom's Kitchen & Market dynamic team of Guest Checkout specialists dedicated to delivering Talk of the Town Guest Service!

Responsibilities

Dom's Kitchen & Market Special Team Captain Guest Service will oversee total Guest Checkout and be accountable for total Guest Checkout responsibility that merges your love for people - both team members and guests - with operational excellence. You will be:

• Measured and rewarded by your ability to deliver Talk of the Town Guest Service, drive optimal Guest Checkout teams' performance, maintain all Guest Checkout operations and achieve financial targets

• Accountable for the extraordinary experience of your team and your guests

• Responsible for engaging conversations with guests and ensure each guest receives an extraordinary Talk of the Town guest experience

• Serve as the guest contact for guest inquiries/concerns with expedient follow-up and resolve

• Partner with the Head Coach and People Partner to recruit, interview and hire first-class team members for all departments, supervise the orientation and onboarding for all

• Accountable as needed for HR duties and acts as total store team member contact for HR questions

• Expected to successfully train develop, retain, mentor and motivate Dom's Kitchen & Market first-class Guest Checkout team leading to inspired teamwork creating an inviting atmosphere for guests

• Assist with work duties across Guest Checkout department including cross-training of team members

• Manage Guest Checkout team member scheduling for maximum productivity and high standards of quality that align to business needs and budgeted labor goals and ordering of supplies within budget

• Accountable for daily Cash Management, weekly audits, record retention, Service Desk/Cashier procedures

• Responsible to maintain a regular cleaning and maintenance program for Guest Checkout area, equipment and shopbacks with organization of backroom supplies and supply closets

• Listening for the Voice of the Guest to identify department trends for guest needs and expectations and counsel with Head Coach to integrate findings to deliver value and accelerate growth

• Open to learning and growing for personal development

• Empowered to deliver with Guest Checkout team the transformative shopping experience that Dom's Kitchen & Market will be legendary for!

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities and requirements and may be amended at any time.

What Makes You Special

• You have a passion for Talk of the Town guest service and delivering an exceptional experience for team members and guests

• You have a proven work ethic with utmost integrity

• You speak with honesty and kindness

• You blend fun and joy in all that you do

• You enjoy an entrepreneurial spirit and continuously innovate to achieve great results

• You lead with courage - You plan for excellence and don't live in fear of failure

• You foster connection by placing team and guests first and building trusting relationships

• You are passionate, considerate, welcoming, friendly, energetic, positive, fun and self-motivated

• You define the desire to excel and succeed!

• You are dedicated to building a thriving business that will become the Talk of the Town!

Qualifications

• 5+ years' Guest Service leader experience in retail, hospitality or restaurant

• 4 year college degree or equivalent experience preferred

• Proven history of consistent engaging Guest Service experience

• Excellent communication, organizational and planning skills

• Strong cognitive skills, including problem analysis, decision making and financial analysis

• Advanced computer skills

• Sense of urgency, time management, prioritization and multitasking skills

• Detail oriented

• Ability to maintain composure, meet deadlines and work effectively under pressure in a fast-paced environment

• Available to work a flexible schedule including evenings, weekends and holidays

• Availability must reflect the needs of the business, which may change from time to time

• Strong sense of team - desire to WIN together with a first-class team!

• Full Time Position

Physical Demands and Work Environment

• Must be able to perform the following physical activities regularly: Walking, standing, kneeling, reaching, climbing, balancing, stooping, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions

• Walking 90% and sitting 10% of day

• Frequent movement within the store to access various departments, areas and/or products

• Physically able to exert up to 50 pounds of force often and exert up to 10 pounds of force constantly to move objects

• Occasional exposure to extreme temperatures - walk-in coolers and freezers

• Exposure to chemicals and cleaning products

• Operating equipment (checkout, baler, compactor, hand jack, six wheeler)

Work Authorization

• United States (Required)

Dom's Kitchen & Market is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.