Guest Services Supervisor

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

Summary: The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

Responsibilities:

• Follow Moments of Service or Forbes standards during every interaction with guests

• Provides our guests with an exceptional arrival and departure experience that makes them feel welcome

• Engages the guest to provide superior guest service

• Ensures the valets are staged to maximize the guest experience

• Manages the traffic at the front of the hotel

• Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles

• Conduct key audit with the Valet Attendant at the end of each shift

• Maintains the cleanliness of the front of the hotel

• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible

• Loads the baggage in the cars or taxis for departing guests

• Maintains a clean and orderly appearance of the work area at all times.

Qualifications

Requirements:

• Previous customer service experience

• Previous valet experience preferred

• Excellent grooming and body language to represent the brand

• Ability to work outdoors in all weather conditions

• Ability to lift 50 lbs frequently and work on feet entire shift

• Ability to drive manual and automatic transmission preferred

• Must have a valid in state driver's license

• Must have an excellent driving record (less than 2 moving violations in the last two years)

• Must be at least 21 years of age

• Must have alcohol training certification (TABC)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.