Loews Hotels Miami Beach , FL 33109
Posted 2 months ago
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
Oversees the safe and efficient flow of traffic at the Hotel entrance area
Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards
Completely familiar with all Hotel facilities, room types and operating hours
Completely familiar with Hotel emergency procedures and assists Security with Code Red situations
Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations
Provides Hotel information and travel directions to Hotel guests
Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
Assist guests with transportation needs
Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
Offers the storage of guest luggage
Maintains adherence to Guest Services key control and security procedures
Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required
Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions
Ensures that accurate Hotel information and travel directions are given to guests
Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain
Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping
Makes daily assignments of Handhelds and ensures utilization of Handhelds
Ensures maintenance of equipment including Handhelds, bellcarts etc.
Addresses guests by name
Answers telephone in accordance with Loews Hotels Star Service Standards
Ensures delivery of items and packages to guestrooms and meeting rooms
Coordinates curbside check-in process with other Guest Services areas of operation
Ensures guests identified for "curbside check-in" are welcomed and registered utilizing handheld technology
Ensures a seamless arrival for all guests
Closely coordinates group arrivals with Door Captain
Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
Reads Group Profiles and Banquet Event information on a daily basis
Maintains the cleanliness and excellent condition of equipment and work area
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends required hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Excellent communication skills - oral and written
Minimum one year experience as a Bell or Door Attendant
High School Diploma
Knowledge of the local area, roadways and services
Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
Strong leadership abilities
Able to work a flexible schedule, including weekends and holidays
Loews Hotels