Bronco Nation Horseshoe Bay , TX 78657
Posted 2 months ago
Summary
The Guest Services Supervisor is responsible for the overall check-in of guests, organization, and inventory of the merchandise, manage onsite catering team, and campfire entertainment. The ideal candidate is someone who enjoys working with customers and providing a positive experience.
In this role, you will work diligently with all team members, irrelevant of their position to ensure seamless running of the program.
Schedule
Friday and Saturday 7:00am - 7:00pm
Wednesday and Thursday Day Shift
Essential Duties and Responsibilities:
Manage proper check-in of all guests
Ensure all necessary documents and paperwork are completed before start of program
Communicate to Lead Trail Guide and Trail Guides any pertinent information captured during the onsite registration process
Replenish inventory of registration supplies, mercantile, and all supplies used on campus
Encourage guests to purchase souvenirs from the mercantile area and videos of their time on campus
Assists the Trail Support when time allows, in the store
Works directly with catering team to ensure daily counts and dietary restrictions are accounted for
Work directly with local talent agency to confirm talent for evening campfires
Work directly with shuttle staff to ensure safe and timely handoff of attendees
Oversee Trail Support when under direct supervision
Other duties as assigned
Supervisory Responsibilities:
Manage catering team to ensure daily counts and dietary restrictions are accounted for
Work directly with local talent agency to confirm talent for evening campfires
Work directly with shuttle staff to ensure safe and timely handoff of attendees
Oversee Trail Support when under direct supervision
Qualifications:
Bachelors degree from an accredited university, preferred
Minimum 1 year of hospitality, customer service type experience
Proficient with various PC software applications including MS Office products, Excel, and Google Docs
Must have and maintain a valid drivers license
Ability to read, write and speak English, fluently
Proficiency in reading and writing instructions
Understanding of basic finance and accounting practices
Communicate clearly with coworkers, vendors, customers, and management team
Must be able to respond to direction and critiques from supervisors
Must have excellent verbal and written communication skills
Must be detail-oriented and committed to accuracy and timeliness
Must be hospitality driven, enthusiastic, self-motivated, organized, and pay close attention to detail
Able to work independently, exercise good judgement, and effectively problem solve
Ability to work with other people with a positive work attitude
Ability to present a professional image in both appearance and behavior
Perform work on weekends and evenings as needed to meet deadlines
Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surrounds of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Guest Services Supervisor will work in an office environment and outside in various weather conditions. The employee will occasionally be required to lift and/or move up to 35lbs.
Bronco Nation