Guest Services Staff -- Rothman Orthopaedics Institute Ice Rink

Rink Management Services Philadelphia , PA 19107

Posted 3 months ago

Job Purpose


This is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink.


Duties and Responsibilities


  • Practice excellent customer service

  • Greet all guests promptly and politely

  • Ability to give guests proper directions to the facility within local surrounding area

  • Communicate clearly and professionally with guests and staff

  • Execute policies and procedures professionally and accurately

  • Accurately handle cash and register transactions

  • Process transactions for purchases and rentals

  • Responsible for alerting managers on any discrepancies with the cash register

  • Pass out skates to guests

  • Return skates to skate racks

  • Disinfect skates

  • Clean/wipe down skates upon return

  • Use skate sharpening equipment to sharpen skates

  • Daily cleaning tasks within department

  • Required to attend all training sessions and staff meetings

  • Maintain a clean and safe facility

  • Required to be ready to work immediately at time of scheduled shift

  • Assist customers with equipment

  • Any other duties as assigned

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Agent Live Hotel Philadelphia

Maryland Live Casino

Posted 3 days ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Overview Function (Scope and Main Purpose of Job) Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. * Pending PGCB approval* Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here Specific Responsibilities and Duties Maintain complete knowledge at all times of the following: * All hotel features/services, hours of operation * All room types, numbers, layout, décor, appointments and locations * All room rates, special packages and promotions * Daily house count and expected arrivals/departures * Room availability status for any given day * Scheduled daily group activities * Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times * Answer department telephone within 3 rings; using correct greeting and telephone etiquette * Promote positive guest relations for information in a congenial manner Process all guest check-ins according to established hotel requirements: * Confirm reservation in system and review all noted information * Be able to complete a "walk-in" reservation for guest with no prior room reserved. * Obtain back up information for guest credit/payment method and input into system; collect cash when designated * Assign guest room * Advise guest of any messages, mail, faxes, etc. that was received for them * Inform guest of room safe and mini bar key and room key procedures * Issue parking passes/validate valet parking tickets and enter information in the computer * Communicate services and amenities included in packages to guests on packages * Obtain proper identification for tax exempt guests and attach from to registration card * Obtain guest signature for designated paper work * Obtain bell person to escort guest and transport their luggage to the room * Maintain guest history files on all guests * Communicate VIP arrivals to designated personnel for escort and delivery of amenities * Set up accurate accounts for each guest checking in according to their requirements (i.e., share withs, separate room/tax/incidentals, com) * Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests * Accommodate room changes expediently * Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction * Offer detailed information on the voicemail system to callers and guests wishing to leave a message * Accept and record wake-up call requests; deliver to PBX. * Block rooms in the computer and follow through on designated requirements * Pre-register designated guests and prepare key packets * Communicate pertinent guest information to designated departments/personnel (i.e.. Special requests, amenity delivery). * Generate, print and distribute daily and weekly reports * Resolve discrepancies on the room status report with Housekeeping Process all check-outs according to established hotel requirements listed: * Resolve any late charges * Present folio to guest and resolve any disputed charges * Settle guest accounts following accounting procedures * Retrieve guest room key from guest * Handle requests for late check-outs according to established hotel procedures * Conduct group check-ins/outs according to established hotel procedures * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information * Adhere to all cashiering procedures as listed below: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges * Make change for guests * Cash guests' personal checks/travelers checks * Post Charges * Settle room accounts * Run closing reports * Count bank at the end of their shift * Complete designated cashier reports * Balance receipts * Drop receipts * Secure bank * Legibly document pertinent information in the log book * Other duties as assigned. Support Duties: * Assist PBX with switchboard duties * Assist with reservation calls. Process, record and follow up and details relative to such * Provide Concierge service when no Concierge is available * Assist in other Front Office areas as assigned * Provide guest room tours * Legibly document maintenance needs on work orders and submit to the Manager Qualifications Job Requirements (skills, knowledge, and abilities) * Able to read and interpret instructions and direction for guest * Able to communicate without impediment with guests and staff in all areas relating to guest service Educational Requirement * Education: A high school diploma or GED equivalent. Retail customer service training would be a plus. * Experience: One (1) to three (3) years previous experience in a hotel or high end retail environment is required. * Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements * Lifting up to 20lbs * Pushing/Pull up to 20lbs * Carry up to 20lbs * Some Bending / kneeling * Frequent Walking * Frequent Standing * Some Sitting * Climbing steps Working Conditions * 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed. Maryland Live Casino Philadelphia PA

Guest Services Staff -- Rothman Orthopaedics Institute Ice Rink

Rink Management Services