Guest Services Staff

Job Summary:

Roles and Responsibilities:

• Communicate venue information about policies and procedures to guests.

• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.

• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.

• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.

• Assist in resolving guest complaints.

• Report maintenance and cleaning issues to the respective department manager.

• May fill in temporarily with a different department to support staffing levels during peak or break times.

• Greet guests as they enter and leave the venue. May also distribute advertising flyers.

• Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.

• Show CARE by participating in venue recycling efforts before, during and after the show.

• Other job duties as assigned by Guest Services Manager or Supervisor

This position starts at $16.00 per hour

Qualifications:

• High School Diploma or equivalent

• At least 2 years in Guest Service and communications is a plus

• Creative thinker and problem solver

• Excellent verbal, written and interpersonal communication skills

• Acute sense of judgment, tact and diplomacy

• A strong-sense of teamwork and ability to execute programs

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting