Guest Services Specialist (Shelter Counselor) 19-64

Pine Street Inn Boston , MA 02298

Posted 2 months ago

SCHEDULE: 40 hours, Sunday - Thursday, 2:45 p.m. 11:15 p.m.


The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.


  • High School diploma or GED

  • Minimum of one (1) year of experience in the Human Services field

  • Ability to stand for long periods of time

  • Ability to stretch, bend and lift up to (twenty-five) 25 lbs

  • Ability to assist guests up and down stairs, and in-and-out of wheelchairs

  • Ability to respond quickly to emergencies

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Guest Services Specialist (Shelter Counselor) 19-64

Pine Street Inn