Guest Services Representative - Square One Mall

Simon Saugus , MA 01906

Posted 5 days ago

PRIMARY PURPOSE:

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

  • Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service

  • Delivers on all Simon Service initiatives and delivers excellent service to guests

  • Serves as "Seller" function of the Simon Gift Card program, and/or other payment products

  • Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant

  • Ability to respond to guest and retailer inquiries and advise on the appropriate resolution

  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives

  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations

  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals

  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives

  • Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers

  • Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalent

  • 1-2 years of customer service or sales background

  • The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times

  • Must be at least 18 years of age

  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests

  • Ability to effectively perform multiple tasks for up to 5 hours at a time

  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate Square One Mall

New York & Company

Posted Yesterday

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 OVERVIEW: The SA participates in ensuring the service and selling environment within the store is fun and engaging for customers at all times. The SA performs a variety of responsibilities assigned by the Store Leadership team which may include driving sales, delivering outstanding customer service, merchandising, cashiering and processing freight. KEY RESPONSIBILITIES: Sales/Credit * Drive sales results and achieve individual and store goals in line with Company initiatives * Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business * Effectively promote all brand initiatives, including credit, to achieve individual and store goals Customer * Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times * Communicate customer feedback, best sellers, business trends and recommendations to Store Management * Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room * Balance customers and tasks simultaneously using good judgment and teamwork Operations * Maintain merchandise standards to maximize sales within the store and escalate issues accordingly * Support the visual presentation execution, including floorset and promotional updates * Maintain the sales floor so that it is full, sized, organized and clean and the backroom is to brand standard * Abide by all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies * Participate in initiatives to achieve store shrink goals * Follow leadership direction to maintain proper floor coverage to meet business needs * Maintain store safety standards and report store maintenance issues to Store Management as needed * Perform transactions including ringing at the Sales & Services desk, processing shipment, etc. REQUIREMENTS: * Must be 18 years of age or older * 1 year of retail sales experience preferred * Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends and holidays, based on business needs * Fashionable, passionate, acts with integrity, driven, accountable and a team player EDUCATION: * High School Diploma or GED equivalent required This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, genetic disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States. New York & Company Saugus MA

Guest Services Representative - Square One Mall

Simon