Guest Services Representative

Simon Nashville , TN 37201

Posted Today

PRIMARY PURPOSE: This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's only interaction with its customers; consequently, strong sales and customer service skills are essential.

This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.


The successful candidate's responsibilities will include, but not be limited to:

  • Responsible for representing Simon to customers by providing high quality, efficient service.

  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.

  • Ability to respond to customer inquiries and advise on the appropriate resolution.

  • Serves as "Seller" function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs.

  • Manages own daily finances of initiatives sold at Simon Guest Services.

  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.

  • Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.

  • Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.

  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.

  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.

  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.

  • Maintains confidentiality and follows the code of ethics.


  • Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.

  • Must be at least 18 years of age

  • A high school diploma and 1-2 years of customer service/sales background.

  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers.

  • Ability to effectively perform multiple tasks for up to 5 hours at a time.

  • The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times

  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.

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Guest Services Representative