Guest Services Representative

Simon Nashville , TN 37201

Posted Today

PRIMARY PURPOSE: This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's only interaction with its customers; consequently, strong sales and customer service skills are essential.

This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

  • Responsible for representing Simon to customers by providing high quality, efficient service.

  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.

  • Ability to respond to customer inquiries and advise on the appropriate resolution.

  • Serves as "Seller" function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs.

  • Manages own daily finances of initiatives sold at Simon Guest Services.

  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.

  • Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.

  • Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.

  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.

  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.

  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.

  • Maintains confidentiality and follows the code of ethics.

MINIMUM QUALIFICATIONS:

  • Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.

  • Must be at least 18 years of age

  • A high school diploma and 1-2 years of customer service/sales background.

  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers.

  • Ability to effectively perform multiple tasks for up to 5 hours at a time.

  • The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times

  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Services Ambassador

Omni Hotels

  Posted Yesterday

VIEW JOBS 5/21/2018 12:00:00 AM 2018-08-19T00:00 Location Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description This position serves as a supervisory position overseeing the Bellpersons, Concierges, and Drivers. Additionally, they are responsible for warmly greeting guests, answering questions, or giving directions to happenings or locations within the hotel, explaining hotel and convention center facilities, and assisting with information about the local area. Responsibilities * Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task be an ambassador for the hotel. * Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance. * Facilitate bag handling for guests by dispatching bell persons efficiently. * Anticipate guests needs, respond promptly and acknowledge all guests, no matter how busy or time of day. * Maintain positive guest relations at all times. * Be familiar with all systems and equipments as related to Guest Services (Opera, GoConcierge, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel). * Handle calls from guests, write requests for service on service call cards, prompt response with a time stamp and place them in rotation for the next available bell person to assist. * Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process. * Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out. * Be pleasant, smile and greet all guests, using surnames when obtained. * Maintain Four Diamond standard of guest service. * Be familiar with parking validation procedures. * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. * Utilize bell carts effectively and with caution. * Be familiar with local attractions and businesses. Be sure to recommend on-site venues first. * Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA, Laundry Services, and Omni Kids Program). * Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage). * Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing). * Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as needed. * Attend all designated staff meetings and training sessions. * Understand the importance of our Medallia scores. * Proper phone etiquette; answering the phone with a smile in your voice. * Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. * Deliver personalized, memorable guest experiences by utilizing the Power of One. * Perform other duties & special projects as assigned by the management team. * Proper phone etiquette; answering the phone with a smile in your voice. Qualifications * Previous luxury hotel experience in front office or guest services required. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience. * Provide information including hotel information, local area information and activities to guests * Understand basic Front Office procedures to be able to assist guests with questions or concerns * Be available to provide directional assistance to conference attendees/ guests between meetings and function breaks * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone * Ability to accurately and efficiently input information into computer systems, OPERA experience a plus * Ability to work well under pressure, dealing with many guest requests/questions within a short period of time * Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. * Ability to handle stressful situations, while maintaining a calm and welcoming demeanor * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs Omni Hotels Nashville TN

Guest Services Representative

Simon