Guest Services Representative

Simon Lake Charles , LA 70602

Posted 7 days ago

PRIMARY PURPOSE:

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

  • Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service

  • Delivers on all Simon Service initiatives and delivers excellent service to guests

  • Serves as "Seller" function of the Simon Gift Card program, and/or other payment products

  • Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant

  • Ability to respond to guest and retailer inquiries and advise on the appropriate resolution

  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives

  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations

  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals

  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives

  • Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers

  • Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalent

  • 1-2 years of customer service or sales background

  • The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times

  • Must be at least 18 years of age

  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests

  • Ability to effectively perform multiple tasks for up to 5 hours at a time

  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Representative

DSG

Posted 3 weeks ago

VIEW JOBS 3/1/2019 12:00:00 AM 2019-05-30T00:00 Summary: The Guest Experience Representative is responsible for providing exceptional customer service to ensure positive guest experiences. Key Job Responsibilities: * Providing exceptional customer service * Acknowledging and engaging customers that approach the customer service desk * Managing customer purchase paperwork * Entering sales transactions into the computer system with accuracy * Handling cash, credit card, check, and other financial transactions * Processing credit applications while maintaining confidentiality of customer records * Effectively explaining financing plans and other terms of sale to the customer * Effectively explaining the terms for customer pickup or delivery * Recalling customer information (pas sales, order status, etc.) from the computer system * Conducting customer follow-up phone calls * Working with other employees to attain company goals * Participating in focus group, safety, and other location meetings * Interacting with customers and coworkers in an upbeat, friendly manner * Reporting violations of company policies and the misappropriation of company assets * Other duties as assigned, essential or otherwise Knowledge/Skills/Abilities: * High school diploma or equivalent * Basic cash-handling/accounting skills * Previous customer service experience in a retail environment is a plus * Experience with Microsoft Office (Excel, Word, etc.) * Experience using various computer systems and programs * Strong communication skills * Must have a friendly, helpful demeanor and professional appearance * Bilingual skills are a plus DSG Lake Charles LA

Guest Services Representative

Simon