Guest Services Representative - Overnight Shift -24/7 Veterinary Hospital

Fetch Specialty & Emergency Veterinary Centers is seeking a dedicated and customer-focused Guest Services Representative for our overnight 24/7 Veterinary Hospital position.

As a Guest Services Representative, you will play a critical role in ensuring the smooth operation of our veterinary hospital during the overnight hours. You will be responsible for providing exceptional customer service to our clients, checking in patients, answering phone calls, and assisting with various administrative tasks.

We are looking for candidates who are reliable, compassionate, and have excellent communication skills. Your ability to remain calm in high-stress situations and provide comfort to worried pet owners will be crucial in this role.

Responsibilities:

• Welcome and assist clients during the overnight hours
• Check in and admit patients, ensuring accurate record-keeping
• Answer phone calls and address client inquiries
• Assist with administrative tasks, such as filing and data entry
• Collaborate with the veterinary team to ensure smooth operations

If you have a passion for animals and enjoy working in a fast-paced environment, we would love to hear from you. Join our team at Fetch and make a difference in the lives of pets and their owners even during the night!

Requirements

• Prior experience in a customer service role, preferably in a veterinary hospital or similar setting
• Excellent communication and interpersonal skills
• Ability to remain calm and provide comfort in high-stress situations
• Attention to detail and strong organizational skills
• Compassionate and empathetic towards clients and their pets
• Ability to work overnight shifts on a rotating schedule, including weekends and holidays

Benefits

Full Time Employee Benefits Include:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance