Guest Services Representative
UF Health Cancer Center
Orlando Health UF Health Cancer Center
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices, diagnostic centers, hospitals and advanced medical treatments and procedures, along with our highly qualified team of medical specialists, have distinguished Orlando Health as a healthcare leader. We are one of Central Florida's largest employers with more than 15,000 employees and nearly 3,000 affiliated physicians supporting our philosophy of providing a continuum of care that revolves around patients' needs. As a leading healthcare resource, providing world-class medical care as well as training our future healthcare providers, Orlando Health will continue to foster growth and development throughout the region for generations to come. We are looking for talented individuals to be part of our team.
High School diploma or equivalent.
Heart Saver AED course completion within 90 days of hire.
Two (2) years of experience in a customer service setting.
Escorts guests to their in-hospital destinations as needed.
Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
Provides information to all hospital team members.
Responds to needs of guests/team members either on the phone or in person.
Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
Presents a professional image in dress, hygiene and communications skills.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.