Guest Services Representative - On Call - Mandalay Bay

THE JOB:

As a Guest Services Representative, you will contribute to fabulous guest experiences with your welcoming smile and excellent customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Welcome guests to the property while providing memorable service

• Respond to and resolve guest complaints/challenges in a timely manner

• Answer and connect calls to appropriate department, guest or personnel

• Process guests wake up call, emergency and recovery calls

• Enhance guest experience by offering upgraded accommodations

• Promoting MGM Rewards enrollment and benefits to our guests

• Multi‐task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions

• Perform other job-related duties as requested

The IDEAL CANDIDATE:

• High school diploma or equivalent

• Customer service experience, preferably in a resort setting

• Ability to multi-task in a fast-paced environment

SCHEDULE:

On Call

STARTING PAY RATE:

$ 19.00 per hour + possible commission

THE PERKS & BENEFITS:

• Future growth potential within the company

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!