Guest Services Representative

Job Description Summary

The Guest Services Representative reports to the Patient Experience Manager. Under general supervision, the Guest Services Representative covers the Emergency Department.

The Guest Services Representative will escort patients to the proper room location within the Emergency Department. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members throughout the Emergency Department. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates transportation for patients that meets necessary requirements, access to Chaplin services and community social services for patients, family members and visitors.

The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the Emergency Department.

The Guest Services Representative maintains confidentiality of patients in the Emergency Department. Performs other related job duties as assigned.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

PRN

Cost Center

CC004880 ORBG - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

8

Work Shift

Job Description

High school diploma or equivalent (GED) and two years directly related customer service work experience; or an Associate degree and one year directly related customer service work experience; or A Bachelor's degree may be substituted for the related work experience. Must be able to read, write and follow verbal instructions.

Computer experience required. This role requires the ability to work 12-hour shifts, work weekends and staggered shifts.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees