Guest Services Representative - T-Mobile Arena

The Guest Services Representative is responsible for providing professional, polished, and anticipatory guest service in all public and premium areas of T-Mobile Arena. This position reports directly to the Guest Services Supervisor. All duties are to be performed in accordance with departmental and Las Vegas Arena Management policies, practices, and procedures. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their time with us.

THE DETAILS:

• The starting pay for this opportunity is $13.75/hour.

• This is an on-call opportunity. You must be available to work at least 80% of arena events, to include evenings and weekends. The event schedule is provided well in advance.

THE DAY-TO-DAY:

• Greets guests with a smile as they enter T-Mobile Arena.

• Maintains a pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times.

• Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials.

• Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building.

• Maintains a positive working relationship with all building partners to ensure the needs of our guests are met.

• Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.

• Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.

• Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels.

• Completes all assigned tasks within the guidelines & deadlines set by Guest Services Manager and Supervisors.

• Maintains a fun, friendly, and safe environment in assigned sections.

• Effectively and calmly interacts with irritated or emotional guests and employees.

WHAT YOU WILL NEED:

• At least one (1) year of previous customer/guest service experience.

• Availability to work varied shifts, to include weekends and holidays.

WHAT CAN HELP YOU STAND OUT:

• Experience working in a sports/entertainment venue environment.

• Experience in a fast paced, high-volume setting while providing exceptional guest/customer experience.

WHY WORK WITH US?

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Professional and personal development through programs and networking opportunities.

• Free parking on/off shift at our many Las Vegas Strip properties.

Are you ready to JOIN THE SHOW? Apply today!