Guest Services Representative - Info Desk

Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

EXCELLENT "FOOT IN THE DOOR" OPPORTUNITY

PER DIEM MEANS AS NEEDED - TWO SHIFTS PER MONTH

FOR PEOPLE W/CUSTOMER SERVICE AND/OR GUEST SERVICES EXPERIENCE

Summary:

Exemplify standards of hospitality and service to internal and external customers. Greet and direct visitors and their families to their destinations and b a resource for information and guidance. Provide exceptional customer service with every interaction.

Responsibilities:

• Greet guests entering lobby with a sincere greeting, exhibit proper guest relations skills, and a positive approachable attitude with every interaction.

• Proactively assist guests in obtaining a wheelchair, provide general assistance and/or accompany guests to their destinations, as appropriate.

• Take initiative to maintain a safe and attractive environment within the facility and immediate property.

• Notify Security of any suspicious person or behavior, accident or circumstance which may cause damage or injury.

• Provide direction or assistance to those in the lobby to ensure their safety and the safety of others.

• Handle complaints in real time within the department. Channel complaints or problems to appropriate staff; assist in resolving conflicts and be an intermediary between patients, families, and staff.

• Provide concierge services to patients and visitors, as appropriate.

• Offer assistance with guest complaints/concerns by maintaining knowledge of resources and service recovery procedures.

• Maintain knowledge of all system-wide services to assist guests in any way possible.

• Display a caring and courteous attitude and represent Nuvance Health in a positive manner to all persons.

• Promote and contribute positively to intra-departmental and inter-departmental relationships.

• Maintain confidentiality of employees and departmental information with no infractions.

• Promote a safe and efficient working environment by adhering to hospital and department policies and procedures.

• Adhere to Infection Control and Quality Assurance Policies and Procedures at all times.

• Attend and actively participate in all in-services, as required.

• Reports incidents, irregularities, unsafe conditions, equipment, and/or unusual occurrences to supervisor immediately.

• Answer facility main phone line and appropriately transfer calls.

Requirements:

• High School Diploma or GED and six months of customer service experience

• Basic data entry and MS Excel, Outlook, Teams, and Word skills

Location: Vassar Brothers Medical Center, 45 Reade Place, Poughkeepsie, NY

Work Type: Per Diem; two shifts/mo.

Work Shift: Variable 4-8 hr. shifts, 5:30am-8pm, weekends & holidays mandatory

Department: Info Desk

Exempt: No

Grade: S2

Salary Range:

$16-$19 HR./DOE

Working Conditions:

• Little or no manual skills/motor coordination & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort; may exert up to 10 lbs. force

• Generally pleasant working conditions

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.