Guest Services Representative

Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Exemplify standards of hospitality and service to all customers. Greet and direct visitors and their families to their destinations and be a resource for information and guidance. Create a helpful, positive, first impression of Nuvance Health and maintain an appropriate environment. Always provide exceptional customer service with every interaction.

Responsibilities:

• Greet all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills, and a positive approachable attitude with every interaction.

• Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health visitation policies.

• Adhere to all policies specific to visitor restrictions and patient confidentiality.

• Proactively assist guests and visitors with transportation needs, as appropriate.

• Take the initiative to maintain a safe an attractive environment within the facility and immediate property.

• Non-emergent overhead announcements, when requested.

• Establish and maintain efficient working relationships with supervisor, coworkers, and customers.

Requirements:

• High School Diploma or GED and six months customer service experience

• Ability to communicate in Spanish and/or Portuguese, a plus

• Basic MS Outlook, Teams and data entry skills

Location: Northern Dutchess Hospital, 6511 Springbrook Avenue, Rhinebeck, NY

Work Type: Per Diem

Standard Hours: 0.01

FTE: 0.01

Work Schedule: Day/Eve 8

Work Shift: Variable 4-6 hr. shifts, 8am-8pm, weekends & holidays

Org Unit: 1864

Department: Info Desk

Exempt: No

Grade: S2

Salary Range:

$16 - $22 HR/DOE

Working Conditions:

• Significant manual skills/motor coordination & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort, may exert up to 10 lbs. force

• Generally pleasant working conditions

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.