Guest Services Representative

Job Summary:# Areas of Coverage include: #Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception and Emergency Department.# Employees will cover al areas and shifts will include day, evening and holiday rotations.# Employees duties include, but are not limited to; Greeting visitors, answering telephones and escorting visitors to Emergency Department Treatment rooms. Providing appropriate patient information in a customer friendly manner to patients, visitors, families, and staff members regarding location of patients, and visitation policies for in-house and patients in the hospital.

Communicates effectively with CRMC staff and visitors, and escalates potential complaints to Patient Representatives. Qualifications:# High School education or equivalent with at least 1 year experience in a position requiring customer service skills and contact with the public.# Must be level headed, mature, have excellent customer service and#verbal communication skills,#speak clearly and have the#ability to#multi-task and#deal with the public#diplomatically.# #Must have a valid NC Driver#s License.

EOE AA M

/F/Vet/Disability #