Guest Services Representative

Canyon Ranch Tucson , AZ 85704

Posted 1 week ago

Overview

Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979, operating the world's most celebrated collection of life-enhancement properties, holistic living developments, and complementary brand extensions. Ushering in its 40th Anniversary this year, Canyon Ranch has imparted integrative expertise to millions of guests on land, at sea and in the air.

With established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts, the brand's first foray into California introduces Canyon Ranch Wellness Retreat Woodside. Slated to open in summer 2019, the company's first retreat model will offer guests highly-sensory, personalized wellness sojourns and thoughtfully-curated programs embracing multiple themes. In addition, Canyon Ranch operates the world's largest day spa at The Venetian hotel in Las Vegas, Nevada and 22 Canyon Ranch at Sea wellness facilities onboard luxury cruise ships:

Cunard Cruise Line, Oceania Cruises, Regent Seven Seas Cruises, and on Celebrity Cruises. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Cond Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the beginning of their transformational experience. You will make sure that each arriving guest has all the details of their stay confirmed so they can being the Canyon Ranch experience immediately.

You are the source of all knowledge, from restaurant hours to the best place to enjoy a quiet moment of reflection. With all the experiences we have to offer, you will start them on their journey with everything they will need.

Qualifications

You will have excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism. All members of our team should develop and maintain satisfactory and effective relationships with all levels of management and staff members.

Since you are the expert in your area you will need to demonstrate good judgment and the ability to maintain confidentiality. Demonstrated organizational and computer skills, you may be using word, excel and power-point at any time. Its the details that a guest remembers, your job is to be memorable.

Must have a valid driver's license with a clean driving record.



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