Guest Services Rep Part Time-104020

Extended Stay America Mukilteo , WA 98275

Posted 2 months ago

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to read and speak English proficiently and interact with guests, associates and law enforcement.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to apply good judgment at all times.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Ability to understand and follow guidelines, procedures and company standards.

ENVIRONMENTAL JOB REQUIREMENTS

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

  • Associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

POSITION PURPOSE AND SUMMARY

The guest service representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for assisting guests at all times, checking in and checking guests out in accordance with company guidelines and procedures. The position is also responsible for completing all necessary front office daily paperwork, ensuring that all safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.

  • Job function to include assisting guests at all times, responding to all guest requests with diligent follow through, processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.

  • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.

  • Job functions to include collecting all relevant guest information, probing for potential sales leads and identifying opportunities.

  • Job functions to include empowerment to resolve guest issues through the Make it Right process. GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.

  • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property management system.

  • Job function to include a thorough understanding of the property management system, working through all shift reports and performing the audit function when necessary and assigned.

  • Job function to include setup, maintenance and take down of the breakfast when required by time of day.

  • Job function to include maintaining an organized and clean work area behind the front desk, lobby and guest commons, in compliance with company standards.

  • Job function to include periodic tours of the property to ensure safety and security of all associates and guests. Report all safety and security issues directly to the manager.

  • Compliance with all safety and security policies and procedures

OTHER DUTIES

  • Assisting to clean any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate break room, guest laundry, fitness room, vending areas, stairwells and common areas.

  • Cross training into the housekeeping and laundry areas so that assistance can be given as needed.

  • Responsible for maintaining overall hotel cleanliness

  • And any other duties as requested by the management team.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Manager Part Time

Pizza Hut

Posted 5 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you. Apply Now Shift Manager - Part Time 11707a Mukilteo Speedway Mukilteo, WA Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management skills while still having the time to do the things you enjoy. You'll benefit from our training and career opportunities and receive reward and recognition for your efforts. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: We have a great culture at Pizza Hut and look for people with a similar mindset. You're the honest, energetic and approachable type; able to get along and communicate easily with people at all levels. You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge. A natural leader, you sincerely value customers and champion teamwork. You're all about teaching new things and motivating the team to work together. You set high standards for yourself and the people you work with – you love keeping things clean, safe and fun for the team and the customers You want to learn how to run great restaurants from the best restaurant managers in the business and, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation – you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. Pizza Hut Mukilteo WA

Guest Services Rep Part Time-104020

Extended Stay America