Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Guest Services Rep Full Time-104010

Expired Job

Extended Stay America Colorado Springs , CO 80928

Posted 2 months ago

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to read and speak English proficiently and interact with guests, associates and law enforcement.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to apply good judgment at all times.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Ability to understand and follow guidelines, procedures and company standards.

ENVIRONMENTAL JOB REQUIREMENTS

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

  • Associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

POSITION PURPOSE AND SUMMARY

The guest service representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for assisting guests at all times, checking in and checking guests out in accordance with company guidelines and procedures. The position is also responsible for completing all necessary front office daily paperwork, ensuring that all safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.

  • Job function to include assisting guests at all times, responding to all guest requests with diligent follow through, processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.

  • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.

  • Job functions to include collecting all relevant guest information, probing for potential sales leads and identifying opportunities.

  • Job functions to include empowerment to resolve guest issues through the Make it Right process. GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.

  • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property management system.

  • Job function to include a thorough understanding of the property management system, working through all shift reports and performing the audit function when necessary and assigned.

  • Job function to include setup, maintenance and take down of the breakfast when required by time of day.

  • Job function to include maintaining an organized and clean work area behind the front desk, lobby and guest commons, in compliance with company standards.

  • Job function to include periodic tours of the property to ensure safety and security of all associates and guests. Report all safety and security issues directly to the manager.

  • Compliance with all safety and security policies and procedures

OTHER DUTIES

  • Assisting to clean any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate break room, guest laundry, fitness room, vending areas, stairwells and common areas.

  • Cross training into the housekeeping and laundry areas so that assistance can be given as needed.

  • Responsible for maintaining overall hotel cleanliness

  • And any other duties as requested by the management team.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Rehabilitation Full Time Days Penrose Hospital

Centura Health

Posted 4 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Welcome to Centura Health Welcome to largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health. Flourishing Begins Here You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This posiiton is responsible for directing the delivery of professional rehabilitation services through therapies staff and therapy support staff. Exercises considerable independent judgment to adapt and apply clinical and department guidelines to specific situations. Responsible for resource management and budgetary planning; staff selection, training and retention; identifying, implementing and evaluating process and quality improvement initiatives; and maintaining patient, family and stakeholder satisfaction. This person will manager bedside/acute therapy for St. Francis and Penrose. There are 45 direct reports- PT's, OT's, and Speech Therapists. This person will work closely with IRF-Inpatient Rehab facility for staffing issues and some sharing of staff. Full service hospital, not Trauma 1 designated, but we see level 1 patients at Penrose Hospital. What You Bring/Job Requirements In addition to bringing your whole self to the workplace each day, qualified candidates will need the following: * Bachelor's Degree in Physical Therapy or Occupational Therapy or Master's Degree in Speech Language Therapy * Advanced degree preferred * Five years of work experience in a rehab setting * Two years of leadership experience preferred * Knowledge of regulatory and accreditation standards and compliance * Prior use of electronic medical records (EMR), preferred * Current Colorado state licensure in Physical Therapy or Current Colorado state licensure in Occupational Therapy and Registered * Occupational Therapist or Certificate of Clinical Competency from the American-Speech-Language-Hearing Association and current Speech Language Pathologist Certification with the State of Colorado * Current Basic Life Support (BLS) from the American Heart Association Physical Requirements - Light Work - exert/lift up to 20 lbs. force occasionally, and/or up to 10 lbs. frequently) Your Connected Community When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality. Penrose-St. Francis Health Services is a full-service, 522-bed acute care provider in Colorado Springs comprised of Penrose Hospital and St. Francis Medical Center. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 364-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. St. Francis Medical Center opened in 2008 to keep pace with the growing needs of the Colorado Springs' community on the north side of the city. St. Francis Medical Center features 172-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Pediatric Care Unit, Emergency Department, Level III Trauma Center, Imaging Services, Surgical Services and Critical Care Unit. It also serves as southern Colorado's home base for the Flight For Life® Colorado air medical helicopter service. It's an incredible time to join us as we celebrate more than a decade as one of Healthgrades "America's 50 Best Hospitals" and Magnet Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With 300+ days of annual sunshine, mild winters and easy access places like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted. Centura Health Colorado Springs CO

Guest Services Rep Full Time-104010

Expired Job

Extended Stay America