We are seeking a friendly, positive, service-oriented, highly energetic and self-motivated Guest Services Representative to join our team. The Guest Services Representative will work closely with the entire Front Office team and all hotel departments. This position will be responsible for enhancing the guest experience, ensuring customer loyalty, and guarantying satisfaction. The ideal candidate will possess a passion for customer service, high attention to details and friendly disposition with every guest interaction.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written; must be able to read and write to facilitate the communication process.
Must be able to respond to guest requests and business volume quickly and efficiently.
Individuals in this role must be comfortable making conversation with a diverse clientele base and must be able to professionally describe the hotel and its amenities as the guest is checking in or asks about a guest's stay as they check out.
General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities.
Professional demeanor - service oriented; demonstrate ability to multi-task, manage time and work well under pressure. Maintain high level of guest satisfaction is an absolute requirement for this position.
Requires writing, standing (for long periods of time), walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Must be able to work mornings, afternoons, evening weekends/weekdays, holidays and rotating shifts.
Additional duties and responsibilities as assigned by management.
Bi-lingual is a plus.
First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
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First Hospitality Group Inc