Guest Services - Recreation Centers / Henry Moses Aquatics Center

Job Description

This is an exciting opportunity to work at one of our Recreation Centers on an ongoing basis or seasonal opportunity to work at the City of Renton's Henry Moses Aquatics Center this summer! Greet and assist patrons keeping in mind job responsibilities are in public view and excellent customer service is a must. Complete tasks as directed and contribute through good work habits and positive interactions with others. We will be reviewing applications as they are received so apply today!

Hourly Rates:

Guest Services I: $16.50 - $17.00 per hour

Guest Services II: $18.00 - $20.00 per hour

Guest Services III: $22.00 - $26.00 per hour

• Placement at the Guest Services 1, 2, or 3 level, and rate of pay, is dependent on years of experience and qualifications.

SUPERVISION - Recreation Centers:

Reports To: Recreation Systems Technician, or Recreation Supervisor and/or Designee

Supervises: none

SUPERVISION - Henry Moses Aquatic Center (HMAC):

Reports To: Recreation Supervisor, and/or Designee

Supervises: None

ESSENTIAL FUNCTIONS - Recreation Centers:

• Work at front counter collecting money, processing registrations, scanning passcards, handling membership sales, and booking the facility for rentals.

• Identify and assess customers' needs to achieve satisfaction.

• Answering the phone to provide general customer service.

• Understand, explain, and enforce facility rules.

• Setting up and taking down program equipment.

• Effective, professional, and respectful interactions with patrons and team members.

• Work as a team player.

• Be ready to work by scheduled start time.

• Understand and follow direction given.

• Maintain regular, reliable, and punctual attendance.

• Perform related duties as assigned.

ESSENTIAL FUNCTIONS - HMAC:

• Assist lifeguards on top of large slide tower with the flow of guests into the flumes.

• Assist with patron line control.

• Maintain bathhouses and family changing rooms in a clean and orderly fashion.

• Keep tubes in an orderly fashion at the tube corrals and repair tubes as necessary.

• Empty trash receptacles throughout the facility.

• Assist patrons with locker usage, wristbands, and lost and found items.

• Work as a team player.

• Be ready to work by scheduled start time.

• Understand and follow direction given.

• Maintain regular, reliable, and punctual attendance.

• Perform related duties as assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

Guest Services 1: (HMAC only)

• At least 16 years of age.

• Successful passing of a required background check.

Guest Services 2:

• At least 18 years of age.

• 2 - 3 years of previous work, or volunteer, experience with cash handling

• Successful passing of a required background check.

• Employees 18 and over will be subject to a credit check.

Guest Services 3:

• At least 18 years of age, some positions may require at least 21 years of age.

• 3+ years of previous work, or volunteer, experience related to cash handling.

• Successful passing of a required background check.

• Employees 18 and over will be subject to a credit check.

COMPETENCY REQUIREMENTS:

• Demonstrate knowledge of safety guidelines and practices.

• Ability to handle conflict and solve problems using tact, patience, and courtesy.

• Ability to navigate emergency situations.

• Work with diverse groups of people in a tactful, effective, and respectful manner.

• Establish and maintain effective working relationships with staff, the community and program participants.

• Follow instructions, both written and verbal.

PHYSICAL DEMANDS:

• Lift or move items weighing up to 50 pounds on occasion.

• Move throughout City facilities and buildings,

• Operate a computer and other office equipment.

• Communicate with City employees and residents.

WORK ENVIRONMENT:

• Work is indoors and outdoors in all weather conditions.

• Noise level is moderately loud.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

Selection Procedure

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates' names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Recruitment Process:

The screening process will include a review of minimum qualifications and applicants selected for an interview will be contacted by the hiring manager via email and/or phone. At minimum, this position will be subject to a standard criminal background check.

Communication from the City of Renton:

E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

This position accrues sick leave, but is not eligible for the City's benefit programs.

01

Please explain why you are interested in applying for this position with the City of Renton.

02

On, or after, June 1, 2024, please indicate below how old you will be:

• I will be under 16 years of age
• I will be 16 years of age, but under 18 years of age
• I will be 18 years of age or older

03

How many years of guest service (or equivalent position providing customer service) do you have?

• 0 years

• Less than 1 year

• 1 year of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

04

Do you have any experience as a cashier or with cash handling?

• Yes

• No

05

Thank you for your interest in joining the City of Renton team. We have adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, such as candidates' names, contact information, etc. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. You must thoroughly complete the education section (if applicable to the qualifications of this position) and work experience section in chronological order. You must also provide a thorough response to each of the Supplemental Questions. Please make sure to submit a complete, detailed, and updated job application as described above without any personal identifiers included. Failure to do so may result in elimination from further consideration. Have you read and understood the information listed above?

• Yes, I have read and understood the information listed above.

Required Question

Agency City of Renton

Address 1055 South Grady Way

Renton, Washington, 98057

Phone 425-430-7650

Website http://www.rentonwa.gov/jobs