Guest Services Manager

Troon Golf, L.L.C. Port Aransas , TX 78373

Posted 4 weeks ago

Palmilla Beach Golf Club in Port Aransas, TX is excited to announce the exceptional career opportunity of full-time Guest Services Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities for the Guest Services Supervisor:

  • Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.

  • Greets golfers at bag drop and unloads their golf bags from their carts.

  • Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.

  • Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.

  • Inventories and controls all guest supplies.

  • Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.

  • Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.

  • Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.

  • Assists players by changing golf spikes and cleaning golf clubs.

  • Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.

  • May assist with food and beverage activities.

  • May direct start of play.

  • Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.

  • Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.

  • Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.

  • Assists manager in communicating any changes or new policies and procedures to the department.

  • Incorporates safe work practices in job performance.

  • Performs other duties as required.

Minimum Qualifications for the Guest Services Supervisor:

  • High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

  • Must have a valid Driver's License.
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VIEW JOBS 7/30/2021 12:00:00 AM 2021-10-28T00:00 Palmilla Beach Golf Club in Port Aransas, TX is excited to announce the exceptional career opportunity of Guest Services and Beach Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Key Responsibilities of the Guest Services Attendant: * Assists with the overall upkeep of the clubhouse, cart storage area and parking lot. * Assists in the setup and execution of golf tournaments and outings. * Provides sincere and courteous service to all guests with items such as bag handling and club cleaning. * Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area. * Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition. * Prepares golf carts for play following the standards of Troon Golf. * Assists in educating players regarding course policy, current cart policy, speed of play and so forth. * Assists players by changing their golf spikes, if needed. * Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day. * Directs start of play when necessary. * Maintains accurate records of golfers renting clubs. * Services the customer who is renting golf clubs and cleans rental clubs upon return. * Assists with food and beverage activities. * Cleans golfers' clubs upon completion of play. * Incorporates safe work practices in job performance. * Performs other duties as required. Minimum Qualifications of the Guest Services Attendant: * High School Diploma or GED; and six months to a year customer service experience or training. Other Qualifications: * Candidate must be physically able to drive a golf cart, lift a 20lbs range basket and traverse 200 yds back and forth from cart barn * Regular and reliable attendance. Troon Golf, L.L.C. Port Aransas TX

Guest Services Manager

Troon Golf, L.L.C.