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Guest Services Manager (Hollywood Palladium)

Expired Job

Live Nation, INC Los Angeles , CA 90009

Posted 2 months ago

Job Summary:

Who are we?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The Guest Service Manager is responsible for the overall management of all guest service functions at the venue.

Job Functions:

  • Interviews, selects, trains, supervises, counsels and disciplines guest services staff to ensure maximum guest satisfaction.

  • Organizes and conducts meetings and communicates pertinent information to the staff.

  • Schedules and directs staff in their work assignments.

  • Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.

  • Investigates and resolves all guest complaints. Interacts positively with guest to maintain guest loyalty.

  • Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.

  • Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.

  • Keep record of guest service interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken for resolution.

  • Other tasks as assigned by the Operations Manager.

  • Scheduling and payroll supervision for all Guest Services staff.

  • Budget appropriately for each show's needs while working to reach the overall operating per/head goal

  • Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.

  • Answer inbound calls to help resolve guest concerns through analysis to determine the most effective

Qualifications:

  • Combination of 3-5 years' experience in a role similar to this position.

  • Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.

  • Strong organizational skills.

  • At least 2 years in Guest Service and communications.

  • Strong strategic thinking and creative problem solving skills.

  • Excellent verbal, written and interpersonal communication skills.

  • Acute sense of judgment, tact and diplomacy.

  • A strong-sense of teamwork and ability to execute programs.

  • Excellent verbal and written communication skills.

  • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers/seasonal/to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


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Guest Services Manager (Hollywood Palladium)

Expired Job

Live Nation, INC