Guest Services Manager

Greater Chicago Food Depository Chicago , IL 60602

Posted 3 weeks ago

OVERVIEW:

The Guest Services Manager is responsible for implementing, planning and executing The Greater Chicago Food Depository's internal revenue generating events and special external volunteer events, except for certain events run by the Development organization. S/he works collaboratively with the Volunteer Engagement team and the Organization to provide a high level of customer service to our community and corporate partners. S/he will demonstrate strong leadership skills, strong communication skills and relationship development skills. This is a full-time role that could require nights and weekends. This position will also have a revenue goal.

The Food Depository is planning to build two new facilities adjacent to our current building. One of the new facilities will include a conference center and caf. This person will be responsible for marketing these services and coordinating events held there.

Specific Duties:

  • Establishes and oversees the logistical and administrative support needs of events.

  • Execute and manage all internal events (Corporate Group events, Fresh Trucks, Harvest events, other special events.)

  • Design, coordinate and execute the annual Volunteer Appreciation event.

  • Support Senior Volunteer Coordinator with internal corporate event experiences.

  • Assess event goals, run meetings in preparation of event, and manage donation structure expectations.

  • Liaison between client and external vendors as well as contract negotiation.

  • Communicate, maintain, and develop a long-lasting relationship with partners.

  • Manage payment and collection of invoices.

  • Manage vendors or suppliers in a professional manner.

  • Ensure that the cost of an event is well within the budget agreed with a client

  • Provide leadership and motivation in order to ensure synergy throughout the period of an event

  • Manage internal communication for events, notifying staff and leadership of events.

  • Create and manage internal event calendar.

  • Provide post-event report to proper channels.

  • Communicate with client post event (Thank you, survey).

  • Other responsibilities as assigned.

  • Coordinate and manage monthly meetings with other colleagues who have events at the Food Depository to ensure no overlaps and delineate clear lines of responsibilities, including the Executive Assistant to the CEO, Special Events team, Community Impact team, and HR.

Qualifications

EXPERIENCE & QUALIFICATIONS:

The Guest Services Manager role will require strong project management and communication skills in addition to the following:

  • Bachelor's degree preferred in Hospitality or Event Management or similar discipline.

  • Minimum of 2 years' experience in event management.

  • Minimum of 2 years' project management experience.

  • Superior attention to detail.

  • Strong interpersonal and communication skills.

  • Excellent public speaking skills and ability to guide large groups.

  • Excellent verbal and written communication skills.

  • Proficiency with MS Office- Word, Excel, PowerPoint, Outlook.

  • Familiarity with database software; CiviCore and Raiser's Edge a plus.

  • Ability to work with multiple groups on projects and prioritize.

  • Involvement in community activities as active member or affiliation.

  • Physically capable of lifting thirty (30) pounds.

  • Background in people management.

  • Excellent communication skills, positivity and enthusiasm for the Food Depository.

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Guest Services Manager

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