Columbus Hospitality Wilmington , OH 45177
Posted 4 days ago
The Holiday Inn Roberts Centre in Wilmington, Ohio has an immediate opening for a Guest Service Manager. Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests.
Primary Responsibilities:
Supervise Guest Service to ensure a continual level of outstanding customer service.
Maintain established company policies and processes related to customer service techniques, proper identification and payments, up-selling, proper cleaning techniques etc.
Review current day's expected arrivals and VIP and special request reservations. Check status of departures and ensure proper processing occurs.
Handle and respond to guest concerns and request in a timely manner. Ensure the accuracy and attainment of all guests' interaction logs such as guests' complaints, requests, etc. for excellent quality control.
Maintain positive employee relations to include coaching, counseling, and on-going training and development.
Oversee the scheduling of the Guest Service staff to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.
Demonstrates and promotes a safe and secure environment for guests, team members, and assets in compliance with workplace policies and procedures and regulatory requirements.
Observes and secures associate compliance with procedures and methods.
Work with General Manager to maximize Rooms inventory and use.
Work with management to ensure that all supplies are ordered and stocked.
Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
Participate in property's selling and marketing efforts.
Prepare requisite reports on a daily, weekly, monthly, and annual basis
Compile daily revenue reports and send to appropriate parties.
Work with General Manager to complete all daily and monthly accounting procedures.
Works with all departments in professional and productive manner.
Performs other duties as directed.
Required Skills and Experience:
Knowledge of computerized hotel management systems.
Excellent communication skills, both verbal and written.
Leadership skills.
Associate degree or equivalent education. Bachelor's degree preferred.
Previous experience in a hotel management/supervisory role required.
The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
Columbus Hospitality