Guest Services Manager

Boys & Girls Clubs Of Metro Atlanta Danielsville , GA 30633

Posted 2 months ago

Boys & Girls Clubs of Metro Atlanta is offering an exciting opportunity for the right person to join our dynamic, forward-thinking team. We rely on the dedication of caring employees to provide a safe, nurturing environment for kids to learn and grow.

We take pride in our highly skilled, diverse and committed workforce. Our staff are educators, coaches, artists, mentors, community leaders and ambassadors. Are you ready to join a team of passionate individuals who are working to make a difference in the lives of our kids?

JOB SUMMARY:

Responsible for planning, promoting, directing and supervising the functions of "Franklin Hall", including public relations, food services, rentals, housekeeping, and maintenance. Assisting in aspects of helping teen leaders and camper programs run smoothly.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES:

Food-service (School Year/Summer)

Assures food services program operates within Camp, local, state and federal guidelines. (i.e.; Madison County Health Department, State of Georgia Health Department, American Camping Association, and USDA)

Plans and promotes healthy and nutritional food programs.

Prepares meals for resident camp, approved weekend, and special events (team retreats, B'fast w/Santa, Family Camp, etc.)

Supervises and manages summer kitchen, food orders and kitchen staff

Supervisory

Directs and coach staff to follow State of Georgia Labor Department and OSHA requirements.

Plans and implements staff schedules that insure optimum coverage and cost control.

Trains and supervises foodservice staff for optimum performance.

Evaluates staff ability and performance, coaches for improved performance.

Recommends discipline and takes approved disciplinary action.

Helps recruit and train volunteers and part time staff.

Communicates with and trains staff, campers, and volunteers in safety, job functions and emergency procedures.

Supplies & Food

Conducts inventory of supply needs at least weekly/monthly (as needed).

Purchases supplies, food and equipment within approved budget

Helps pack food and supplies for weekend programs & events

Cooks and prepare meals as required.

Franklin Hall

Checks equipment and takes action required to insure proper maintenance and operation (within approved budget).

Plans for and follows procedures for proper opening and closing of kitchen and dining areas.

Conducts daily safety inspections and insures first aid gear on site

Checks water temperature daily to insure proper setting.

Supervise vendors to assure quality of services delivered (garbage, refrigeration, floors, janitorial, fire alarm system, and pest control).

Administration

Acts as receptionist and office manager (meeting minutes, reference checks, mailings, etc)

Collects payments and produces correct paperwork and bank deposits.

Maintains required local, state, federal and Camp records.

Maintains correct inventory and proper storage of food supplies.

Takes records and maintains refrigeration and dishwasher temperature logs.

Manages and maintains Franklin Hall rental, foodservice, USDA, maintenance, staff, etc. records.

Helps mail LINK & weekend programs and winter program materials (assist with LINK program's correspondence).

Other

Assists with LINK members' award recognition program.

Helps evaluate, plan and recommend changes for next season.

Develops and maintains friendly, cooperative relationships and communications between staff, volunteers, club members and the public.

Helps with the public relations of Camp Kiwanis though online/social media presence, general public, newspapers, Chamber of Commerce, Civic Clubs and other community agencies

Administers First Aid and CPR and drives van/truck for medical purposes, and/or as needed.

Observes and assesses appropriateness of staff and camper behavior; enforces safety regulations and emergency procedures and applies appropriate discipline actions.

EDUCATIONAL QUALIFICATIONS AND SKILLS:

Education

Minimum high school graduate, two or more years post high school training preferred.

Experience

A minimum of two years' work in food service and hospitality management where knowledge, experience and competency in the key roles acquired.

Skills

ServSafe certification

1st Aid/CPR/AED

Computer literate in Microsoft word, excel, office. Prefer some basic social media promotions and graphic design experience.

Ability to plan, organize, schedule and direct food service operations and staff.

Ability to plan, prepare meals for an average of 100 (but can be up to 150) campers & staff.

Ability to supervise, train, orients and retains staff

Ability to manage and maintain facility

Ability to control costs

o Ability to develop a rapport and communicate effectively with staff (ages 14 up), club members (ages 9-18), volunteers, and community.

Ability to handle crisis situations and to resolve conflicts, disputes or concerns among staff, club members, volunteers or lessees.

Ability to work independently with limited supervision, a self-starter.

Excellent verbal and written communication skills.

Must be adaptable, have good character, integrity, enthusiasm, sense of humor, patience and self-control.

Must have valid driver's license and ability to drive van/truck

ENVIRONMENT & WORKING CONDITIONS:

Demonstrated ability to maintain a high-energy level and to work effectively in a fast-paced dynamic environment. Ability to get along with diverse personalities while always displaying tact, maturity and flexibility.

Daily contact with staff, club staff, volunteers. Frequent contact with public and community to resolve conflicts and to convey and receive information. Must work flexible schedule that will require a combination of day/evening and weekday/weekend schedule determined by camp activities and time of year.

Working Saturdays (weddings/events) is a requirement, most of the year. The job requires the ability to stand for extended periods, kneel, reach, bend, and lift objects weighing in excess of 25lbs.



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Guest Services Manager

Boys & Girls Clubs Of Metro Atlanta