Accor Hotels Seattle , WA 98113
Posted 2 weeks ago
Company Description
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.
Job Description
The Guest Services Manager is responsible for overseeing and leading the Valet, Door and Bell team at the Fairmont Olympic Hotel. This role is pivotal in providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms, the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Services Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What is in it for you:
Annual salary range: $72,000 - $76,000
Employee travel program offering discounted rates in Fairmont's and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
Maintains a high level of professionalism in all aspects of job performance
Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
Policies are in place and maintained to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts
Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll
Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward
Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings
Cooperates, coordinates and communicates with other departments of The Fairmont Olympic Hotel to ensure the highest level of Guest Service is maintained
Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction
Ensuring that all Health & Safety standards are met, procedures followed, and that employees have the correct knowledge and tools to work safely. Member of the Emergency Response Team
Provide leadership support in the absence of the Front Office Manager
Performs any and all other tasks which are assigned by management
Qualifications
Bachelor's degree in Hospitality Management or related field preferred
Minimum of 2 years' previous supervisory/management experience in Valet/Bell operations preferred
Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
Passion for guest service, strong guest service orientation and training skills required
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Excellent communication and customer service skills
Proficiency in Windows XP and MS Office required
Need a valid driving license
Ability to work a variety of hours/days/holidays/weekends as business needs require
Visa Requirements: Must be legally eligible to work in the United States
Physical Aspects of Position (include but are not limited to):
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Accor Hotels