State Of Wisconsin Eagle , ID 83616
Posted 3 weeks ago
Position Summary
Old World Wisconsin is a 600-acre outdoor living history museum located in Eagle, Wisconsin. Guests explore homes, farms, and businesses that come from across Wisconsin, exploring stories of place and perseverance from the 1840s to the 1930s. With a focus on hands exploration and immersive spaces, OWW is a celebrated destination for families and friends making new memories, sharing stories, and connecting to Wisconsin's past as they get inspired for their own futures. Staff work in historic indoor and outdoor spaces in the beauty of the Kettle Moraine State Forest to bring history to life for tens of thousands of guests each summer.
The individual in this position is responsible for welcoming guests to Old World Wisconsin, facilitating ticket sales, conveying the daily Old World Wisconsin experience, selling museum memberships, and conducting retail transactions.
This position provides welcoming, high quality customer service in alignment with the Mission of the Wisconsin Historical Society and the Vision of Old World Wisconsin. This employee must work well in a fast paced environment, have experience with point of sales systems, and have a passion for creative, guest-focused service.
Duties:
Customer Service
Maintain a positive, welcoming attitude at all times
Greet and welcome museum guests; provide prompt assistance and anticipate needs
Provide clear information relating to the museum experience (including site logistics and suggestions for what to see and do)
Become well-versed in museum mission and philosophy
Become familiar with retail merchandise, including seasonal offerings
Think on your feet to ensure positive and useful guest interactions that make the start and end of every OWW visit the best it can be
Direct guests, in person or via phone, to the appropriate person/party as needed
Maintain personal appearance according to museum standards and wear museum approved uniforms
Point of Sale Service
Understand and perform all Tier 1 point of sale responsibilities; Tier 1 duties include:
Opening money count and drawer opening activities
Perform basic sales functions (sales, non-validated returns, current ticket voids, holds of admission and retail items)
May assist in performing some advanced sales functions (releasing orders)
Print item labels
Closing money count (includes counting and reconciling)
Fully understand all Wisconsin Historical Society membership levels and benefits to facilitate membership sales
Ensure guests are properly charged, appropriately ticketed, and are confident in their next steps before leaving admission area
Keep all ticketing materials organized and stocked
Clean and maintain retail displays
Assist in receiving of new merchandise orders and annual inventory
Schedule:
Two to five days a week between the hours of 9:15 am - 5:30 p.m. Weekend hours required.
Salary Information
Pay is $15.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 18-00.
Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.
Job Details
A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.
This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 32 hours per week.
Wisconsin residency is required for Limited Term Employment positions.
Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.
WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Qualifications
Excellent customer service
Excellent communication skills, with groups and one-on-one
Ability to work with diverse audiences and team members to realize exceptional service
High level of organization and attentive to schedules and deadlines
Ability to record and manage information using computer technology
Ability to work independently with minimal supervision
Ability to problem solve and handle multiple tasks in a fast-paced environment
Ability to work in a semi-outdoor setting and varying weather conditions
Ability to move with groups out on site, as needed, distances of ~ .25 miles
Work Environment:
Work is performed in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insects
Work involves daily contact with the public, and may involve dealing with difficult people, large groups of people, and facilitating experiences for a diverse array of guests
Days and hours may vary to accommodate specific programs and events
How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
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Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.
We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Questions can be directed to dawn.garcia@wisconsinhistory.org or (608) 264-6670
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Deadline to Apply
Applications will be accepted until the position is filled.
State Of Wisconsin