Guest Services Host At Old World Wisconsin - LTE

Position Summary

Old World Wisconsin is a 600-acre outdoor living history museum located in Eagle, Wisconsin. Guests explore homes, farms, and businesses that come from across Wisconsin, exploring stories of place and perseverance from the 1840s to the 1930s. With a focus on hands exploration and immersive spaces, OWW is a celebrated destination for families and friends making new memories, sharing stories, and connecting to Wisconsin's past as they get inspired for their own futures. Staff work in historic indoor and outdoor spaces in the beauty of the Kettle Moraine State Forest to bring history to life for tens of thousands of guests each summer.

The individual in this position is responsible for welcoming guests to Old World Wisconsin, facilitating ticket sales, conveying the daily Old World Wisconsin experience, selling museum memberships, and conducting retail transactions.

This position provides welcoming, high quality customer service in alignment with the Mission of the Wisconsin Historical Society and the Vision of Old World Wisconsin. This employee must work well in a fast paced environment, have experience with point of sales systems, and have a passion for creative, guest-focused service.

Duties:

Customer Service

• Maintain a positive, welcoming attitude at all times

• Greet and welcome museum guests; provide prompt assistance and anticipate needs

• Provide clear information relating to the museum experience (including site logistics and suggestions for what to see and do)

• Become well-versed in museum mission and philosophy

• Become familiar with retail merchandise, including seasonal offerings

• Think on your feet to ensure positive and useful guest interactions that make the start and end of every OWW visit the best it can be

• Direct guests, in person or via phone, to the appropriate person/party as needed

• Maintain personal appearance according to museum standards and wear museum approved uniforms

Point of Sale Service

• Understand and perform all Tier 1 point of sale responsibilities; Tier 1 duties include:

• Opening money count and drawer opening activities

• Perform basic sales functions (sales, non-validated returns, current ticket voids, holds of admission and retail items)

• May assist in performing some advanced sales functions (releasing orders)

• Print item labels

• Closing money count (includes counting and reconciling)

• Fully understand all Wisconsin Historical Society membership levels and benefits to facilitate membership sales

• Ensure guests are properly charged, appropriately ticketed, and are confident in their next steps before leaving admission area

• Keep all ticketing materials organized and stocked

• Clean and maintain retail displays

• Assist in receiving of new merchandise orders and annual inventory

Schedule:

Two to five days a week between the hours of 9:15 am - 5:30 p.m. Weekend hours required.

Salary Information

Pay is $15.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 18-00.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

Job Details

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 32 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

• Excellent customer service

• Excellent communication skills, with groups and one-on-one

• Ability to work with diverse audiences and team members to realize exceptional service

• High level of organization and attentive to schedules and deadlines

• Ability to record and manage information using computer technology

• Ability to work independently with minimal supervision

• Ability to problem solve and handle multiple tasks in a fast-paced environment

• Ability to work in a semi-outdoor setting and varying weather conditions

• Ability to move with groups out on site, as needed, distances of ~ .25 miles

Work Environment:

• Work is performed in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insects

• Work involves daily contact with the public, and may involve dealing with difficult people, large groups of people, and facilitating experiences for a diverse array of guests

• Days and hours may vary to accommodate specific programs and events

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions can be directed to dawn.garcia@wisconsinhistory.org or (608) 264-6670

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Deadline to Apply

Applications will be accepted until the position is filled.