Guest Services Concierge

Job Overview: This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assist patients and guests with information/coordination of services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guest to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Concierge reports to the manager of Patient Experience. Job Requirements: High School Degree in Hospitality/Healthcare Field Basic Life Support for Healthcare Providers (BLS) Computer literate Articulate Professional appearance Participates in councils, committees, and looks for additional ways to S.E.R.V.E. 1-2 years experience Customer Service or related service industry 1-2 years experience Customer Service Hospitality Management Customer Experience and Customer Service Job Responsibilities: Other job-related information: A primary work location will be assigned but occasionally the Guest Services Concierge will be asked to float to other locations across the system in order to meet internal customer needs as well as the staffing needs of the department Working Conditions: Bending

• Frequently Climbing

• Rarely Concentrating

• Consistently Continuous Learning

• Frequently Hearing: Conversation

• Frequently Hearing: Other Sounds

• Frequently Interpersonal Communication

• Frequently Kneeling

• Occasionally Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.