Guest Services

Job Details

Job Location: High Hampton - Cashiers, NC

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Any

Description and Qualifications

SUMMARY

Do you love making people feel at home? High Hampton is seeking friendly, welcoming attendants to join our legendary guest services team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Must have flexibility to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets guests upon arrival

• Review daily traces to determine guest needs

• Maintains a calm & courteous attitude to ensure guest satisfaction

• Communicates accurate information to guests and other team members

• Escorts guests to their rooms with a proper and accurate tour

• Observe property for cleanliness and all is in order

• Assists with vehicles, parking, and pulling around

• Ensures that meeting rooms are set for group use

• Assists with cooking school & special event set up

• Maintains bikes, bike racks, and golf cart inventories

• Completes daily rounds to ensure a 5-star appearance

• Meets and exceeds all guest requests

• Check-ins and check-outs including luggage delivery and removal

• Maintains fireplaces and the appearance of the pool

• Prepares meeting areas when groups are scheduled and any other special activities

• Set up/ take down of outdoor functions

• Maintains outdoor common areas of property

• Have great knowledge of property and all the activities it has to offer

• Provides safe transportation for on-property or off-property activities

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must work well with other Team Members and Managers and interact with our guests.

QUALIFICATIONS and SKILLS

EDUCATION and/or EXPERIENCE

High school diploma or equivalent

Hospitality experience preferred

LANGUAGE SKILLS

Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Must be able to remain calm under pressure

Must possess motivational skills

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

The job entails excessive lifting of luggage and other guest requests such as trays and packages

The job requires one to be on feet for most or all of the shift

Must be able to lift 50lbs

Must be able to safely operate a company vehicle or golf cart

Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

General office / front desk guest reception area

1,400 acres of High Hampton property

Disclaimer: This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.

About High Hampton

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15 miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.

High Hampton is an Equal Opportunity Employer.