Guest Services Attendant

Las Vegas Sands Corp. Bethlehem , PA 18018

Posted 3 months ago

Position Overview:

The primary role of the Guest Services Attendant is to represent the Sands Bethlehem (the "Sands") to arriving and departing Hotel guests. Guest Service Attendants will offer and provide doorman and bell services, concierge service and valet parking services as required. All duties are to be performed in accordance with departmental and the Sands policies, practices, and procedures.

Essential Responsibilities:

  • Arrives for shift on time and in proper uniform.

  • Provide doorman/curb services by greeting all arriving Hotel guests, assisting with luggage when required, escorting guest to Hotel Lobby and providing directions.

  • Provide bellman services by escorting guests while delivering luggage to their room, giving guests a property overview and coordinating luggage check out and departing services if requested.

  • Provide valet services by parking & retrieving guest vehicles in a safe and efficient manner.

  • Provide concierge services by giving guest directions, recommendation for area attractions and making reservations upon request.

  • Provide Motor Coach Tour &Travel customers with luggage services.

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.

  • Be familiar with all company products, services and hours of operations, local attractions, entertainment, and activities and be able to offer directions for guest inquiries accurately.

  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.

  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.

  • Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved the Sands standards.

  • Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

  • Provide superior customer service to all internal and external customers in compliance with the Sands' Standards of Steel customer service standards.

  • Adhere to and complies with both departmental and overall property policies and procedures.

  • Perform any other related duties as assigned.

Minimum Qualifications:

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.

  • High School diploma or equivalent.

  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.

  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

  • Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.

  • Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).

  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

  • Previous face to face customer service experience required.

  • Must possess the ability to multi-task.

  • Must possess a valid driver's license and a current clean DMV report.

  • Must be able to operate both automatic and manual transmission vehicles.

  • Upbeat and positive personality with good interpersonal skills.

  • Ability to follow directions with minimal supervision.

  • Physical ability to access all areas of the property.

  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.

  • Ability to work with others, communicate well, receive direction; review your own work.

  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.

  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.

  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.

  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Work Environment:

  • Ability to meet Specific Job Requirements and perform Position Responsibilities for this position.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to provide a service or assistance to meet the needs of a guest, client or customer.

  • Ability to comply with policies and procedures of the department or section in order to complete service satisfactorily.

  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.

  • Ability to be alert to customer or client needs; to remedy or present a solution to a question, service request or service breakdown.

  • Ability to undertake additional responsibilities and respond to situations as they arise with or without supervision.

  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.

  • Ability to maintain standards despite pressing deadlines; to do your work right the first time.

  • Ability to act in accordance with established guidelines; follow standard procedures; comply with written rules or practices.

  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, Acknowledge the benefits of having a diverse workforce.

  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.

  • Ability to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer or client needs.

Interview Criteria:

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Guest Services Attendant

Las Vegas Sands Corp.