Guest Services Attendant

We are currently recruiting for qualified applicants for a Guest Services Attendant. Come and see why the City of Golden is the place you want to be!

Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play.

The City of Golden has over 500 employees serving the community in parks and recreation, public works, public safety, and administration. The City offers a wide array of benefits and perks designed to enhance the work and wellness experience our employees enjoy today and into the future.

The Golden Parks and Recreation Department is a CAPRA Accredited Parks and Recreation Department and most recently received the Gold Medal Award from the National Recreation & Parks Association (NRPA).

To ensure quality service to all guests by leading front line efforts in front desk operations, facility safety, room setups and building cleanliness. Serve as primary lead for front desk and building operations as assigned by supervisor.

May be responsible for opening or closing the facility. Job benefits include flexible schedules, paid sick leave and access to facility amenities.

JOB SUMMARY

Handle monetary transactions including daily admissions, memberships, punch cards, merchandise sales and class registrations.

Close out and balance cash drawers at shift end.

Answer phones; provide information and respond to a variety of questions.

Provide essential information to effectively market the Golden Community Center's attributes such as facility memberships, classes, and rentals.

Rent and check-out equipment.

Rent out facility rooms as needed and enter data into computer.

Sell annual memberships including the completion and explanation of monthly withdrawal contracts.

Support guest and staff safety by ensuring guests are complying with center policies and procedures throughout the day. Respond appropriately to any medical or facility emergencies in accordance to the facility Emergency Action Plan.

Perform routine light custodial duties as needed including but not limited to vacuuming and cleaning spills, disinfecting equipment and high touch surfaces, and cleaning tables, chairs and countertops.

Occasionally assist with set up or tear down of tables, chairs and/or audio-visual equipment for internal or external users as needed.

General administrative duties to include light typing, reports and data entry.

Supervise the facility early mornings, evenings and weekends as needed.

Conduct routine Community Center inspections for cleanliness, safety hazards and report any vandalism.

Make suggestions for improvements as appropriate.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Serve as a lead for facility operations in absence of Full-time staff. Responsibilities include training, monitoring staff professionalism, uniforms and attendance. May provide feedback on staff performance to supervisor.

QUALIFICATIONS

Must be at least 18 years of age by date of hire. High school diploma or general education diploma (GED); one year of customer service experience required.

Prior cash handling experience preferred. Experience working with populations of all ages at a recreation facility preferred. Knowledge of RecTrac software or similar recreation software desired.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR, First Aid and AED certification desired or ability to obtain within 90 days of hire.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Excellent customer service, conflict resolution and interpersonal skills. Excellent verbal communication skills. Ability to use tact when enforcing Center policies.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

MATERIALS & EQUIPMENT DIRECTLY USED

Personal computer, cash drawer, phones, adding machine, P.A. system, I.D. camera, copy machine, and fax machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl.

The employee is occasionally required to sit and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment is primarily in an indoor setting. The noise level in the work environment is usually loud.

City of Golden is an Equal Opportunity Employer