City Of Greenville, SC Greenville , SC 29617
Posted 1 week ago
Job Summary
Under immediate direction and in compliance with straightforward and standardized policies and procedures, as assigned on a rotating basis, functions in the role of ticket booth attendant, retail attendant, giraffe feeding attendant, birthday party host or concession attendant at the City of Greenville Zoo. Provides outstanding customer service to Zoo patrons by answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalates complex issues as needed. Performs shift opening and closing duties including, balancing cash register, taking inventory and restocking supplies. During operating hours: sells and collects/redeems tickets for the Zoo, sells merchandise to customers in person and via phone sales, and prepares and serves food and beverages following City, Department of Health & Environmental Control (DHEC), and South Carolina Law Enforcement Division (SLED) policies and safety regulations. Assists with birthday parties including the setup, coordination and breakdown. Assists with special projects and events as assigned. Maintains and helps to implement Zoo safety protocols and procedures as required including keeping necessary training and certificates/licenses up to date.
Essential Functions
Essential Functions
% of Time
50%
20%
10%
10%
10%
Perform other duties as assigned.
Job Requirements
High school diploma or equivalent.
At least six (6) months of experience in a customer service related position.
Alcohol Seller-Server Training is required to be completed within six (6) months of hire.
First Aid, Child and Adult CPR, and AED certification within one (1) year of hire.
Preferred Qualifications
Driver's License Requirements
Performance Requirements
Knowledge of:
Principles of customer service and people management.
Point of sale systems.
Microsoft Outlook and Teams.
Ability to:
Communicate basic information to the public in a respectful and knowledgeable manner.
Utilize a variety of communication and interpersonal skills to interact successfully with a people at a number of levels inside and/or outside the organization.
Work cooperatively with other team members in order to achieve results.
Properly clean and sanitize all work areas.
Accurately make change, process, and account for monies and receipts by making basic mathematical calculations, including processing credit and debit card payments.
Conduct and maintain accurate inventory counts.
Set-up and break-down event areas and/or items.
Read policies, procedures, papers, periodicals, journals, and manuals.
Write simple sentences, and/or series of numbers, names, and addresses, and compose emails in a clear and professional manner.
Operate radio, golf cart, various concession machines, and basic hand tools (screwdriver, box cutter, hammer, broom, mop, etc.).
Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Utilize specialized software and systems to include point of sale, inventory management, and ticketing system(s) as well as associated equipment.
Working Conditions
Primary Work Location: Concessions, gift shop, and/or ticket booth (Zoo grounds).
Protective Equipment Required: Sanitary gloves and pot holders. Designated PPEs for specific areas and activities within the Zoo.
Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to chemical cleaning agents which include bleach products. Weekly exposure to wetness and/or humidity. Monthly exposure to respiratory hazards and verbal insults from customers. Seasonal exposure to extreme temperatures.
Physical Demands:
Continuously requires hearing, vision, and talking. Frequently requires carrying, fine dexterity, handling, lifting boxes of supplies, pushing/pulling, reaching, and twisting. Occasionally requires bending, climbing, crouching/stooping, kneeling, and walking on uneven surfaces and up/down hills. Medium strength demands include exerting up to 10 pounds constantly, up to 20 pounds frequently, and 20-50 pounds occasionally.
Mental Demands:
Constantly requires working closely with others as part of a team. Frequently requires working in a noisy/distracting environment. Occasionally requires time pressures and frequent change of tasks.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City Of Greenville, SC