Guest Services Associate

Stage Stores, Inc. Lincoln , NE 68501

Posted 1 week ago

This position is responsible for providing prompt, courteous service to each guest by accurately processing transactions handling guest inquiries, exchanges and refunds at the Guest Services desk, accepting payment and making change and sacking merchandise.

RESPONSIBILITIES AND DUTIES

A. ESSENTIAL JOB FUNCTIONS

  • Must be at work on a regular and predictable basis or as scheduled.

  • Ensure guests receive prompt and friendly service.

  • Answer and direct telephone all incoming telephone calls in a professional, courteous manner. When necessary, the store intercom system is used to direct calls to the appropriate department or person, make pages or calls for assistance.

  • Perform refund, exchange, and layaway transactions. Understand and follow our "hassle free" refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service.

  • Operate cash register. Identify and locate the bar codes on items and correctly scan the codes. When the price code is illegible or missing, obtain assistance for price checks and manually enter the price and SKU information. Reconcile cash drawer at the beginning of each shift and may be held responsible for any overages or shortages in accordance with company policy.

  • Process all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Payment processing duties include counting cash and making change, verifying credit cards and completing credit card receipts, communicating with guests to obtain identification such as driver's licenses, verifying and recording guest identification on checks and obtaining check authorization as required.

  • Sack merchandise. Remove store hangers, neatly fold appropriate items, box merchandise if requested and place merchandise into the proper size sack.

  • Handle guest inquiries. Understand basic guest inquiries about the location and price of merchandise, sale items, payment methods and related inquiries, and promptly communicate responses that are understandable by guests.

  • Acknowledge and greet in a pleasant and courteous fashion all guests as they approach the register. Upon the conclusion of each transaction, cashier must thank guests for shopping at our stores.

  • Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control.

  • Follow company policies and procedures and maintain a safe work environment.

B. NON-ESSENTIAL JOB FUNCTIONS

  • Clean and maintain assigned courtesy desk area using basic cleaning supplies.

  • Restock supplies and bags for assigned cash register and counter.

  • Sort and place hangers on hanger racks.

  • Affix tickets on merchandise during non-peak periods.

  • Periodically monitor fitting rooms.

  • Perform other related job duties as assigned by store management.

JOB SCOPE AND DIMENSIONS

This position is solely responsible for the balance of the assigned register drawer, for providing guest services and for ringing up guest transactions.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to sufficiently understand the English language in order to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner. Ability to read price tag information; ability to sufficiently comprehend English language to read guest checks, guest identification, and similar written materials.

  • Basic English language writing skills for completion of payment processing, guest checks, and void paperwork on void transactions.

  • Basic mathematical skills, including addition and subtraction, necessary to verify cash register functions and to make proper change form cash payment.

  • Ability to grasp and lift or otherwise move merchandise weighing up to 25 pounds a distance of two feet along a checkout counter.

  • Sufficient manual dexterity in at least one hand to be able to operate all cash registers and electronic equipment and manually complete paperwork such as recording guest identification on checks.

  • Visual ability, corrected, to enable cashier to observe and detect signs of shoplifting or dangerous behavior at a distance of 30 yards and to verify guest identification at a close range.

  • Ability to stand and/or sit and continuously perform essential job functions for up to a seven and one-half hour shift, with two fifteen minute breaks and one half hour meal break.

  • Ability to verbally communicate in order to answer phones and use the intercom system.

  • Ability to learn and perform all essential job functions accurately with minimal direct supervision within two weeks after beginning work.

Requirements

EDUCATION AND EXPERIENCE

  • High school preferred.

  • Previous retail or cash register experience preferred.

PHYSICAL REQUIREMENTS
0-24%
25-49%
50-74%
75-100%

SEEING:

X

HEARING:

X

SPEAKING:

X

STANDING/WALKING:

X

CLIMBING/STOOPING/KNEELING:

X

LIFTING/PULLING/PUSHING:

X

FINGERING/GRASPING/FEELING:

X


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Guest Services Associate

Stage Stores, Inc.