Guest Services Associate

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

• Provides a welcoming and supportive environment for all people entering assigned areas.

• Provides paging for emergency situations.

• Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening).

• Provides wayfinding information to all guests, including

• specifics directions to each department within the facility.

• Communicates services and capabilities of each facility.

• Responds to incoming calls for directions and related information promptly, effectively, courteously.

• Provides coverage as needed for the front desk and lobby.

• Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas.

• Maintains bulletin boards.

• Monitors the magazines and lending library.

• Disburses refunds for the vending machines.

• Issues tokens and valet parking passes when necessary.

• Maintains lost and found.

• Provides paging in emergency situations.

• Provides information in person regarding patients, staff, and hospital activities to callers or guests.

• Maintains community information that may be of interest to guests including local restaurants, hotels, banks, transportation, special events, tourist attractions and special events in Atlanta, shuttles, MARTA schedules, etc.

• Serves as coordinators for the Peachtree Road Race; supplies applications, tee shirts, and volunteers on Race day Maintains complete inventory of brochures, directories, and maps.

• Inventories, locates, repairs, and cleans wheelchairs.

• Keeps oxygen and emergency supplies updated and available for immediate use.

• Keeps the entrance, motor lobby and driveway area of each facility free of trash and debris.

• Also responsible for maintaining GSA locker/storage room.

• Completes incident reports involving patients and guests in the motor lobby when necessary.

• Reports all spills and accidents to the appropriate department. Aids valet service with traffic problems.

• Assists with safety drills.

• Has a working knowledge of computers and IDX.

• Performs other related duties as required. MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.