The Cliffs Resort Pismo Beach , CA 93448
Posted 3 weeks ago
Guest Services Agent - The Cliffs Hotel & Spa
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.
The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.
The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time Guest Services Agent who can create a sense of luxury while engaging with guests. We look forward to connecting with you!
Position Summary:
Guest Services Agents are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guest Service Agents will also work dedicated shifts in our Retail Store, the Salt and Sundry Giftshop and be responsible for daily sales, checklists and assistance with store inventory. Guests Service Agents work with all departments to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.
Physical Requirements:
Education, Experience, Skills:
Must be available to work 2 shifts minimum per week
Must be available to work weekends, nights, and Holidays
High school diploma
Working knowledge of guest services in a luxury hotel setting preferred.
Excellent command of English language.
Responsible Beverage (RBS) Certificate within 30 days of start date.
Ability to work with people effectively.
Strong telephone etiquette skills are preferred but not required
Previous retail & cash handling experience is preferred but not required
Ability to multitask and work in mentally demanding situations.
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments
This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
The Cliffs Resort