Guest Services Agent

Hospitalityone Huntsville , TX 77340

Posted 3 weeks ago

Job Summary
If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk agent for our facility. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment's notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you'll likely have several opportunities to hear interesting stories. If you're ready to take on the task of ensuring the facility runs smoothly, we'd love to hear from you.
Job Responsibilities
  • Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
  • Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
  • Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
  • Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
  • Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
  • Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
  • Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Job Skills & Qualifications
Required
  • High school diploma or an equivalent credential
  • Strong attention to detail and ability to meet deadlines
  • Commitment to delivering excellent customer service
Preferred
  • Bachelor's degree in a field related to business or tourism
  • Supervisory experience or strong leadership qualities
  • Two or more years of experience working in a hotel
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Specialist (Sales Associate)

Petco

Posted 2 weeks ago

VIEW JOBS 1/8/2020 12:00:00 AM 2020-04-07T00:00 If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love. Purpose Statement: Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty. Key Accountabilities: The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation. * Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards. * Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests. * Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales. * Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales. * Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery. * Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary. * Assists in stocking and facing merchandise according to established standards. * Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies. * Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate. * Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health. * Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care. * Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc. * Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork. * Participates in the completion of quarterly and annual physical inventory counts. * Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals. * Performs special projects as assigned. Supervisory Responsibility: None. Work Environment: The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures. Education and Experience Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication Petco Huntsville TX

Guest Services Agent

Hospitalityone