Guest Service Unit Concierge

Lehigh Valley Hospital & Health Pottsville , PA 17901

Posted 2 months ago

Full Time 40 hours

700 E. Norwegian St.

Professional Non-Clinical

Multiple Shifts

Job Summary:

The Unit Concierge serves as a representative of LVHN's Patient Experience and Guest Services Teams inside the patient care units. The primary focus of the Unit Concierge is to enhance the Patient Experience with respect to timely response to call bells, performance of hourly rounding to assure comfort of the patients' environment. The Unit Concierge will greet patients hourly, consistently round to assure essential elements are accessible (Phone, call bell, water, pillows, blankets, seating for visitors, offer amenities for patient/visitor comfort, and assist patients and visitors with wayfinding throughout the facility). This position has a strong focus on Customer Service and Communication skills and requires a demonstration of professionalism and empathy in a sensitive environment. The Unit Concierge must develop and maintain close relationships with clinical staff within the Patient Care Unit.


  • Required:
  • High School Diploma/GED


  • Preferred:
  • Technical School Diploma


  • Required:


  • Preferred:
  • 1 year Experience in hospitality or other customer facing role

Knowledge, Skills, and Abilities

  • Required:

Knowledge, Skills, and Abilities

  • Preferred:
  • Ability to communicate effectively

  • Ability to multi-task and establish priorities

  • Ability to maintain organization in a changing environment

  • Exhibits initiative, responsibility, flexibility and leadership

  • Demonstrate professionalism and empathy in a sensitive environment

  • Ability to use working knowledge of working environment to meet established goals & objectiives

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representatives

Pizza Hut

Posted 1 week ago

VIEW JOBS 6/16/2022 12:00:00 AM 2022-09-14T00:00 Description: Description Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available. Responsibilities: * Answer the telephone with a smile in your voice * Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system * Greet Carry-Out customers * Assist in preparing menu items * Assist with all cleaning and restaurant maintenance duties as needed Requirements: * Enthusiasm and a willingness to learn * Commitment to customer satisfaction * Team Player * Strong work ethic * Friendly when interacting with customers and other team members * Handle customer problems efficiently and in a friendly manner If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed! Requirements Additional Information Pizza Hut Pottsville PA

Guest Service Unit Concierge

Lehigh Valley Hospital & Health